Brant Gerald
Rochester,IN
Summary
Dedicated Technical Support Representative with extensive industry experience, skilled in establishing rapport with clients to enhance customer satisfaction. Proven track record of resolving technical issues efficiently, contributing to overall company success. Known for a positive attitude and strong teamwork abilities that foster collaborative environments. Results-oriented and motivated to drive continuous improvement in service delivery.
Overview
7
7
years of professional experience
Work History
Software Support Technician
RapidView LLC
Rochester, IN
10.2022 - Current
- Conducted remote troubleshooting sessions to address technical issues related to hardware and software.
- Configured multiple software applications to meet organizational requirements.
- Uncovered coding errors and worked closely with engineers to address them.
- Authored instructional guides serving both internal teams and external partners.
- Led comprehensive training sessions for customers at various locations.
Sales Engineer
Sweetwater
Fort Wayne, IN
10.2021 - 10.2022
- Established and nurtured connections with key stakeholders to enhance sales.
- Coordinated with different teams to provide timely solutions for client needs.
- Guided customers in selecting appropriate technical products for diverse audio setups.
Data Specialist
Solid Finish Inc
Rochester, IN
08.2017 - 10.2021
- Implemented a digital system to replace the company's traditional paper-based methods through Microsoft Office Suite.
- Leveraged Microsoft Excel to create a cost-tracking system for projects and miscellaneous expenses.
- Ensured accurate data input to support business functions.
- Generated analytical reports for different company functions.
Education
AAS - Information Technology
Purdue University Global
Rochester, IN05.2023
Skills
- Leadership skills
- Detail-oriented
- Microsoft Office Suite
- SQL
- Hardware diagnostics
- Application support
- Software testing
- Software integration
- Customer support
- Technical troubleshooting
Timeline
Software Support Technician
RapidView LLC
10.2022 - Current
Sales Engineer
Sweetwater
10.2021 - 10.2022
Data Specialist
Solid Finish Inc
08.2017 - 10.2021
AAS - Information Technology
Purdue University Global
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