Sadek Akl
Northport,AL
Summary
Passionate about personal development, I am a motivated self starter and team player with an open mind. I have excelled at various positions over the years in my work. My goal is to work in the software industry and add value to the company with my skill set.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Software Support Technician
Cyncly/Mozaik
Tuscaloosa, AL
06.2023 - Current
- Provided technical support and troubleshooting assistance to customers via phone, email, or remote access tools.
- Monitored customer service requests and escalated unresolved issues to the appropriate teams.
- Assisted customers in understanding how to use their software applications properly.
Field Service Professional
Vivint Smart Home
Northport, AL
10.2020 - 06.2023
- Deliver outstanding customer service on field visits to meet corporate guidelines.
- Install residential security systems: Wired camera systems, doorbells, wireless security sensors, life-saving equipment
- Maintain company vehicle and manage company inventory with weekly inventory audits
- Meet customer needs with recommendations on home security. Sold over $50,000 in additional equipment in first year of hire
- Acted as manager on duty when needed: Changed routes, trained new hires, admin reporting at EOD
Maintenance Technician
Shamrock Property Management
Hoover, AL
09.2019 - 09.2020
- Worked alongside a team to complete maintenance tickets on commercial properties
- Operated equipment to complete tasks: X-mark riding mowers, design landscaping, software operated A/C systems, plumbing repair
- Maintained relationships with trusted contractors to maintain operability
Sales Associate
MetroPCS Corporate Store
Northport, AL
01.2018 - 09.2019
- Sold contracts and cellular devices with walk in clients
- Operated sales software to adjust pricing and program cellular devices
- Acted as assistant manager when needed
Hood Technician
Precision Tune Auto Care
Alabaster, AL
01.2016 - 01.2018
- Performed regular vehicle inspections for repair and sales opportunities
- Cooperated with team members to complete vehicle repairs
- Worked one on one with customers to coordinate repair plans for vehicles
- Worked as a sign holder for additional advertising for the business
- Performed diagnostic tests on vehicles to detect issues and root causes.
Cashier Specialist
Publix Super Market at White Stone Center
Alabaster, AL
09.2014 - 09.2015
- Worked closely with front-end staff to assist customers.
- Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
- Trained new team members in cash register operation, stock procedures and customer services.
- Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
- Verified customer age requirement for alcohol or tobacco purchases.
- Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
Education
Bachelor of Science - Information Technology W/ Data Analysis
Southern New Hampshire University
Hooksett, NH12-2026
Associate of Applied Science - Information Technology
DeVry University
Downers Grove, IL10.2021
Skills
- Sales Professional
- Management Experience
- Security Installation
- Inventory Management
- Data Analysis: SQL Programming, Tableau, Microsoft Excel, R Programming (Data Analysis)
Certification
- Google Data Analytics Certification (2022)
Timeline
Software Support Technician
Cyncly/Mozaik
06.2023 - Current
Field Service Professional
Vivint Smart Home
10.2020 - 06.2023
Maintenance Technician
Shamrock Property Management
09.2019 - 09.2020
Sales Associate
MetroPCS Corporate Store
01.2018 - 09.2019
Hood Technician
Precision Tune Auto Care
01.2016 - 01.2018
Cashier Specialist
Publix Super Market at White Stone Center
09.2014 - 09.2015
Bachelor of Science - Information Technology W/ Data Analysis
Southern New Hampshire University
Associate of Applied Science - Information Technology
DeVry University
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