Summary
Overview
Work History
Education
Skills
Timeline
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Brant Leggett

Pensacola,FL

Summary

Proven track record in enhancing customer satisfaction and streamlining operations. Skilled in customer relations and expert problem-solving, I excel in teamwork and adaptability, significantly improving service quality and operational efficiency. My initiatives have fostered positive vendor relationships and propelled project completion, showcasing a commitment to excellence and achievement.

Overview

4
4
years of professional experience

Work History

Golf Excitement Specialist

American Hole N One
03.2023 - Current
  • Followed all company policies and procedures to deliver quality work managing 20-30 incoming calls and emails from customers per day.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Educated staff on organizational mission and goals to help employees achieve success.

Property Assistant

Hiffman National
09.2022 - 03.2023
  • Coordinated with property management team to develop budget forecasts, aligning with financial goals and property needs.
  • Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.

Assistant Golf Professional

Druid Hills Golf Club
09.2020 - 04.2021
  • Optimized daily operations by maintaining accurate records of green fees, cart rentals, memberships, tournament registrations, and other transactions.
  • Oversaw training of services staff and other day-to-day activities on driving range.
  • Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
  • Conducted private lessons focusing on individual player development and improvement.
  • Initiated and planned summer camp program for children, helping cultivate love for golf in younger generation.

Education

Bachelor of Science - Marketing

Quincy University
Quincy, IL
05.2018

Skills

  • Customer Relations
  • Expert Problem Solving
  • Documentation Management
  • Quality Assurance
  • Adaptability and Flexibility
  • Teamwork and Collaboration

Timeline

Golf Excitement Specialist

American Hole N One
03.2023 - Current

Property Assistant

Hiffman National
09.2022 - 03.2023

Assistant Golf Professional

Druid Hills Golf Club
09.2020 - 04.2021

Bachelor of Science - Marketing

Quincy University

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Brant Leggett