Brantlee Wright
Louisville,MS
Summary
Dynamic Operations Support Associate at K & W Auto and Appliance Co. with expertise in technical troubleshooting and exceptional customer service. Proven track record in driving retail sales through effective product demonstrations and maintaining high satisfaction rates. Skilled in inventory control and documentation management, ensuring efficient operations and quality assurance.
Overview
6
6
years of professional experience
Work History
Operations Support Associate
K & W Auto and Appliance Co.
Louisville, MS
06.2019 - 07.2025
- Delivered customer-focused technical support on-site, effectively resolving client concerns and maintaining high satisfaction rates across all delivery and service calls.
- Diagnosed and repaired complex mechanical and electrical failures across major appliance brands, performing precision troubleshooting to restore equipment to optimal performance.
- Conducted customer consultations and product demonstrations, leveraging appliance knowledge to enhance retail sales and successfully upsell complementary services.
- Managed accounts receivable and billing records, ensuring accurate service tracking documentation and effective inventory control for replacement parts.
Education
Bachelor of Science - Biological Sciences, Minor in Business Administrat
Mississippi State University
Starkville, MS05-2026
Skills
- Technical support
- Technical troubleshooting
- Customer service
- Inventory control
- Documentation management
- Project management
- Process improvement
- Cost analysis
- Microsoft Excel
CAMPUS INVOLVEMENT & LEADERSHIP
- Bulldog Pantry Ambassador
- Completed 40+ volunteering and tabling hours focused on food awareness.
- Pre-Optometry Club
- Participated in meetings with optometry schools and members.
- Rho Chi – Fraternity & Sorority Life Recruitment Counselor
- Guided prospective members through recruitment processes.
- Kappa Sigma | Well-Being Team Member | Charity Bowl Chair
- NASPA Certified Peer Educator facilitating mental health conversations.
- Owned philanthropy event with $502,000 raised for the Reclaimed Project.
COMMUNITY SERVICE
- Reclaimed Project
- Participated in three mission trips to Lesotho, South Africa.
- More about Charity Bowl Chair
Timeline
Operations Support Associate
K & W Auto and Appliance Co.
06.2019 - 07.2025
Bachelor of Science - Biological Sciences, Minor in Business Administrat
Mississippi State University