Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Keianna Hughes

Hillside,IL

Summary

Detail-oriented Customer Service and Operational Associate with 10+ years experience and a zest for solving complex problems via health, fitness, and luxury retail. Self-motivated, highly organized and computer proficient. Seeking to leverage leadership expertise in Business and Human Services.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Support Associate

Tory Burch
11.2022 - Current
  • Processed over 20 orders per day for shipment to ensure smooth timely delivery for customers.
  • Packing/Unpacking merchandise while structuring stockroom to support product flow.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Collaborated with operations team to provide excellent customer service and foster positive work environment.
  • Performed administrative duties and prepared operational procedures to assist operations support manager.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.

Certified Group Fitness Instructor

XSport Fitness
01.2014 - 03.2020
  • Managed group fitness classes of up 40+ members.
  • Taught diverse group fitness classes designed to improve cardiovascular health, strength and mobility.
  • Supported individual journeys with one-on-one instruction to supplement group lessons for participants needing extra guidance.
  • Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.

Sales Representative

Pandora Jewelry
12.2013 - 03.2019
  • Greeted over 30 customers daily and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Achieved or exceeded company-defined sales quotas.
  • Built relationships with customers and community to promote long term business growth.
  • Attended monthly sales meetings and quarterly sales trainings.

Education

Master of Art - Psychology

National Louis University
Lisle, IL

Bachelor of Science - Criminal Justice

Westwood College - Dupage
Woodridge, IL

Skills

  • Leadership
  • Communication
  • Customer Relationships
  • Health and Wellness Education
  • Problem-Solving Strengths
  • Office Organization
  • Sales Floor Support
  • Time Management
  • Order Fulfillment
  • Microsoft Office
  • Administration and Operations
  • Critical Thinking

Certification

ACE Group Fitness Instructor

CPR AED

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Operations Support Associate

Tory Burch
11.2022 - Current

Certified Group Fitness Instructor

XSport Fitness
01.2014 - 03.2020

Sales Representative

Pandora Jewelry
12.2013 - 03.2019

Master of Art - Psychology

National Louis University

Bachelor of Science - Criminal Justice

Westwood College - Dupage

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Keianna Hughes