Brooke Williams
Wiconisco,PA
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Flexible hard worker ready to learn and contribute to team success.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations Support Associate
Lowes Distribution Center
08.2016 - Current
- Collaborated effectively with a diverse team to achieve objectives and resolve product and service-related challenges.
- Assisted in coordinating yard movements and managing trailer pools.
- Conducted thorough searches to retrieve archived product put-aways and customer order records.
- Facilitated training sessions for coworkers to enhance achievement of daily and monthly objectives.
- Achieved timely fulfillment of customer orders through effective equipment operation. Streamlined scheduling of live-loads and drops to enhance delivery efficiency. Completed billing processes by managing purchase order closures.
Sales Associate
Sears
10.2015 - 10.2016
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built trusting relationships with customers by making personal connections.
- Offered product and service consultations and employed upselling techniques.
Merchandising Specialist
Sas Retail Merchandising
01.2015 - 04.2016
- Created merchandise displays based on planogram.
- Monitored stock to maintain sufficient quantity of featured product.
- Returned items to shelves and maintained organized appearance.
- Printed labels and tags for for-sale merchandise.
- Recommended merchandise to customers based on needs and preferences.
- Ensure that store shelves are well maintained by making sure that outdated products are taken off the shelf and replaced with current stocks
Sales Associate
Sears
03.2012 - 01.2015
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Offered product and service consultations and employed upselling techniques.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Worked with fellow sales team members to achieve group targets.
- Helped upper management run meeting, power point etc.
- Helped coordinate events for team when hitting goals
Easy Technician Sales Associate
Staples
03.2012 - 04.2013
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Educated customers on product and service offerings.
- Stayed up to date on store promotions, payment policies and security practices.
- Recommended optimal merchandise based on customer needs and desires.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Auditor
Ramada Property Group
01.2011 - 04.2013
- Conducted audits on internal controls and developed reports on findings.
- Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
- Coordinate events/business meetings/wedding blocks
- Set up breakfast buffet
- Made sure customers where checked in and out properly
Shift Manager/Key Holder
Pizza Hut
05.2005 - 12.2010
- Operated cash register.
- Maintained store and maintained appearance.
- Signed for incoming shipments in manager's absence.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Set up visually appealing promotional displays.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Responded to safety and loss prevention incidents.
- Organized in-store promotional events.
- Calculated bill totals and tax amounts.
- Recommended improvements to store procedures.
Education
Associate Degree - Information Technology
ITT Technical Institute
Harrisburg, PA12-2011
High School Diploma -
Pottsville Area High School
Pottsville, PA05-2007
Skills
- Experienced with MS Office applications
- Trustworthy and accountable
- Strong organizational skills
- Attentive listening
- Effective problem solver
- Strategic meeting organization
- Relationship builder
- Effective team collaboration
- Effective problem resolution
- Strong task management
- Effective goal development
Certification
Business Analytics and Operations- PathStream
Timeline
Operations Support Associate
Lowes Distribution Center
08.2016 - Current
Sales Associate
Sears
10.2015 - 10.2016
Merchandising Specialist
Sas Retail Merchandising
01.2015 - 04.2016
Sales Associate
Sears
03.2012 - 01.2015
Easy Technician Sales Associate
Staples
03.2012 - 04.2013
Auditor
Ramada Property Group
01.2011 - 04.2013
Shift Manager/Key Holder
Pizza Hut
05.2005 - 12.2010
High School Diploma -
Pottsville Area High School
Associate Degree - Information Technology
ITT Technical Institute