Renee Cheek
Orlando
Summary
Dynamic and dedicated Customer Service Representative committed to enhancing customer satisfaction through exceptional service and support. Proven expertise in delivering high-quality assistance across multiple channels, ensuring a seamless experience for every interaction. Strong problem-solving abilities facilitate efficient resolution of inquiries, while a consistent track record of effective communication fosters positive relationships with clients. Passionate about creating a welcoming environment that prioritizes customer needs and drives loyalty.
Overview
15
15
years of professional experience
Work History
Customer Support Specialist
AdventHealth WFD
03.2022 - Current
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
Toll Collector
Express Employment Professionals
05.2021 - 12.2021
- Processed toll payments and issued accurate receipts to motorists.
- Greeted customers promptly and responded to questions.
- Balanced cash and prepared accurate cash deposits on monies collected and tickets received at end of shift.
- Counted and balanced cashier drawers.
- Maintained work area in clean and neat manner.
- Enhanced customer satisfaction by providing efficient service in toll collection and transaction processing.
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
Production Worker
STI Fabrics
01.2019 - 08.2020
- Set up and operated production equipment according to daily work orders and safety procedures.
- Operated hand trucks, forklifts and scissor lifts.
- Sorted and packaged products to prepare for processing or shipment.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Completed housekeeping and maintenance duties to keep production area safe, organized and ready for next shift.
Line Cook
Skechers, Inc (Cafe)
12.2017 - 06.2019
- Grilled and deep fried various foods from meats to potatoes.
- Assisted in preparation of menu items ranging from burgers to sandwiches.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Cooked multiple orders simultaneously during busy periods.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
Customer Service Representative
Reeves Insurance Services
06.2011 - 06.2016
- Assisted customers in making payments on accounts and setting up payment plans.
- Documented conversations with customers to track requests, problems and solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Delivered service and support to each customer, paving way for future business opportunities.
- Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
Medical Assistant
Dermatology Specialists
09.2010 - 01.2011
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Assisted physicians during diagnosis and treatment, as well as assisting during surgery.
- Organized instruments and supplies to optimize surgical team efficiency.
- Handed instruments and supplies to surgeons during procedures.
- Dressed wounds with antiseptic compounds and sterile coverings to protect surgical sites and promote healing.
Education
Medical Assistant Certificate - Medical Assisting
Everest College
San Bernardino, CAHigh School Diploma - undefined
Colonial High School
Orlando, FL06.1987
Skills
- Administrative support
- Proficient in computer applications
- Data organization
- Customer service expertise
- Customer engagement through calls
- Experienced with MS Office applications
- Customer service experience
- Efficient data input
Timeline
Customer Support Specialist
AdventHealth WFD
03.2022 - Current
Toll Collector
Express Employment Professionals
05.2021 - 12.2021
Production Worker
STI Fabrics
01.2019 - 08.2020
Line Cook
Skechers, Inc (Cafe)
12.2017 - 06.2019
Customer Service Representative
Reeves Insurance Services
06.2011 - 06.2016
Medical Assistant
Dermatology Specialists
09.2010 - 01.2011
High School Diploma - undefined
Colonial High School
Medical Assistant Certificate - Medical Assisting
Everest College
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