Branton J. Luke
server
Winston,GA - Georgia
Summary
Extensive customer service experience (20+ years) in the hospitality industry working in both fine dining and casual dining establishments. My key responsibilities have included: management of funds and employees, opening and closing duties, facilitating the opening of new restaurant concepts, and providing individualized service to all customers. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
19
19
years of professional experience
Work History
Server
Table25 Fork And Wine
09.2022 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
The Oyster Bar, Dining
St. Petersburg, FL
06.2019 - 03.2020
- Communicate effectively with clientele to promote nightly features
- Accommodate guest needs
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Assistant Manager/ Server
Tryst Gastro Lounge, Dining
St. Petersburg, FL
12.2017 - 06.2019
- Managing a staff of 15 t0 20 employees
- Controlling labor cost
- Developing night specials to increase sales
- Server
- Liaised between servers and upper management to address issues and manage challenges.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Enforced compliance with uniform and personal presentation standards.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Trained servers on order management, food service quality and how to build rapport with guests.
Server
The Oyster Bar, Dining
St. Petersburg, FL
03.2016 - 12.2017
- Communicate effectively with clientele to promote nightly features
- Accommodate guest needs
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server/Bartender/Trainer
The Parkshore Grill, Fine Dining
St. Petersburg, FL
09.2007 - 03.2016
- Executed and supervised opening and closing duties
- Engaged customers to increase bar clientele and provide an enjoyable experience
- Facilitated large (100+ attendees) catering events
- Training
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Manager/Bartender
Max & Sam’s Chop House, Entertainment
St. Petersburg, FL
03.2010 - 02.2011
- Maintaining cash registers and nightly deposits
- Supervised employees
- Set-up, maintained, and closed-down both the main bar and piano bar
Server/Bartender
Branton J. Luke – page, 400 Beach Seafood and Tap House, Dining
St. Petersburg, FL
09.2009 - 02.2010
- Facilitated the opening of a new restaurant concept
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server/Bartender
St. Petersburg Yacht Club, Private Club/Fine Dining
09.2006 - 09.2009
- Cultivated a warm and inviting environment to ensure member satisfaction and loyalty
Manager/Bartender/Server
Dino’s Jazz & Piano Bar, Jazz Club
St. Petersburg, FL
11.2004 - 09.2007
- Managed a high-volume nightclub environment
- Maintained efficient and quality service as a lead bartender
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Certificate in Bartending -
Bartending School of Atlanta
Atlanta, GA04.1995
High School Degree - undefined
Robert S. Alexander Comprehensive High School
Douglasville, GA06.1992
Skills
- Transferable Skills
- Multi-tasking; Serving Food and Drinks; Teamwork; Communication; Critical Thinking; Attention to
- Detail; Resolving Complaints; Managing Inventory; Leadership Skills; Public Speaking; Sales and
- Marketing etc
- Billing and Payment Processing
- Courteous Phone Demeanor
- Suggestive Selling
Timeline
Server
Table25 Fork And Wine
09.2022 - 08.2023
Server
The Oyster Bar, Dining
06.2019 - 03.2020
Assistant Manager/ Server
Tryst Gastro Lounge, Dining
12.2017 - 06.2019
Server
The Oyster Bar, Dining
03.2016 - 12.2017
Manager/Bartender
Max & Sam’s Chop House, Entertainment
03.2010 - 02.2011
Server/Bartender
Branton J. Luke – page, 400 Beach Seafood and Tap House, Dining
09.2009 - 02.2010
Server/Bartender/Trainer
The Parkshore Grill, Fine Dining
09.2007 - 03.2016
Server/Bartender
St. Petersburg Yacht Club, Private Club/Fine Dining
09.2006 - 09.2009
Manager/Bartender/Server
Dino’s Jazz & Piano Bar, Jazz Club
11.2004 - 09.2007
Certificate in Bartending -
Bartending School of Atlanta
High School Degree - undefined
Robert S. Alexander Comprehensive High School
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