Braulio Mena
Fort Myers,FL
Summary
Versatile and results-driven professional with a proven track record at Fireserviceinc, enhancing customer satisfaction and streamlining operations. Excelled in team collaboration and advanced problem-solving, significantly contributing to organizational growth. Skilled in customer service and adept at managing resources efficiently, my background spans from technical mitigation expertise to fostering positive guest experiences in hospitality.
Overview
3
3
years of professional experience
Work History
Water Mitigation Technician
Fireserviceinc
05.2024 - Current
- Provided superior customer service, addressing client concerns professionally while offering expert guidance on potential next steps post-mitigation services.
- Enhanced customer satisfaction by promptly addressing water damage concerns and providing efficient mitigation solutions.
- Managed inventory of equipment and materials, ensuring adequate resources were available for each project.
- Collaborated with insurance adjusters, documenting losses and ensuring timely claim processing for clients.
- Promoted company reputation through exceptional service delivery, generating positive word-of-mouth referrals from satisfied clients.
Cook
Hyatt Vacation Club
01.2024 - 05.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Recreation Attendant
Hyatt Vacation Club
04.2022 - 02.2024
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Increased event attendance by effectively promoting and marketing recreational activities.
- Facilitated positive guest interactions by proactively resolving issues and concerns as they arose.
- Processed reservations for parks, amenities and sports facilities, using excel.
Education
High School Diploma -
Estero High School
Estero, FL05-2021
Skills
- Strong communication skills
- Organizational growth
- Team collaboration
- Adaptability to change
- Advanced problem solving
- Customer service
Languages
Spanish
Full Professional
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Water Mitigation Technician
Fireserviceinc
05.2024 - Current
Cook
Hyatt Vacation Club
01.2024 - 05.2024
Recreation Attendant
Hyatt Vacation Club
04.2022 - 02.2024
High School Diploma -
Estero High School
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