Emmett Stergis
Canton,OH
Summary
Dynamic Water Mitigation Technician at Allen Keith with expertise in moisture monitoring and hazardous material removal. Proven ability to exceed customer satisfaction through effective communication and problem-solving skills. Committed to continuous improvement and team collaboration, consistently delivering high-quality results in challenging environments. Recognized for strong project management and adaptability in diverse situations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Water Mitigation Technician
Allen Keith
Canton
12.2020 - Current
- Completed cost-benefit analyses to assess watershed improvement project and management strategy feasibility.
- Trained new staff members on proper techniques for water mitigation projects.
- Investigated water storage, wastewater discharge, pollutants and permits according to compliance and regulatory issues.
- Standardized water monitoring and evaluation strategies to obtain consistent data for comparison.
- Removed standing water using pumps, wet and dry vacuums, extractors or other specialized equipment.
- Installed containment barriers to isolate unaffected areas from contaminated ones.
- Communicated regularly with customers regarding mitigation progress and concerns.
- Assessed water damage, identified sources of moisture and determined extent of contamination.
- Repaired damaged structures such as drywall, floors and ceilings.
- Followed industry standards for the proper removal of hazardous materials.
- Operated flood-cutters to remove portions of walls and floors damaged by flooding.
- Applied disinfectants to prevent mold growth in affected areas.
- Monitored drying process with moisture meters and hygrometers.
- Set up negative pressure systems for drying out enclosed spaces like crawlspaces or attics.
- Dried out affected areas using dehumidifiers, air movers and fans.
- Used forklifts, pumping equipment and air compressors frequently.
- Maintained company vehicles in good working order while on the job.
- Ensured that all necessary repairs were completed before leaving site.
- Provided detailed documentation on all work performed throughout the job.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Landscaper
Clapper and Company
Canton
03.2013 - 12.2020
- Inspected property for signs of damage or infestation from pests or weeds.
- Provided knowledgeable advice about plant selection for customers' landscapes.
- Built pergolas, retaining walls, decks, and large, and small scale water features to enhance grounds.
- Built retaining walls using stones or bricks for stability purposes.
- Repaired walkways with pavers or concrete blocks when needed.
- Cared for lawns by mulching, aerating, weeding or grubbing.
- Cleared pathways of overgrowth, debris, and snow to reduce hazards.
- Answered customer questions regarding care and general knowledge of landscape.
- Transported plants, turf and other materials to designated areas for installation.
- Trimmed flowers and cleaned flower beds.
- Cleaned up debris after completing jobsite tasks.
- Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
- Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
- Raked, mulched and composted leaves.
- Shoveled snow and spread salt on walkways and parking lots.
- Maintained cleanliness and organization of work areas, tools, and equipment.
- Pruned trees, shrubs, hedges, bushes and vines to enhance their growth patterns.
- Provided proper upkeep of planters, paved areas or other grounds features.
- Cut and trimmed lawns using power mowers and edgers.
- Applied mulch and burlap coverings to bushes and trees for winter.
- Watered lawns, plants, or trees, using sprinkler systems or watering cans as part of overall maintenance plan.
- Trimmed or edged around flower beds, walks, or walls.
- Assisted in building decks and patios to create outdoor living spaces.
- Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
- Performed preventative maintenance to keep equipment in excellent working condition.
- Laid sod on prepared surfaces for a finished look of the landscape design.
- Used hand tools to break up clumps of dirt, transplant seedlings and mix in fertilizers.
- Decorated gardens, paths and beds with stones or plants.
- Built or maintained greenhouses, fences or benches,
- Mixed and sprayed or spread fertilizers, herbicides, or insecticides using hand or automatic dispensers.
- Operated landscaping equipment to maintain grounds and remove trees.
- Planted trees, shrubs, bushes and flowers in decorative planters and displays.
- Cultivated soil by using rakes, shovels, hoes, trowels or other tools.
- Pruned and trimmed trees and shrubs with shears and pruning saws.
- Applied fertilizers and pesticides according to safety regulations.
- Provided customer service, addressing client concerns and ensuring satisfaction with completed projects.
- Participated in snow removal services during winter months.
- Cut grass in even lengths with power mowers or hand shears.
- Operated machinery such as bobcats or tractors when necessary.
- Ensured proper disposal of all waste generated from job sites.
- Weeded flower beds and vegetable gardens to remove unwanted vegetation.
- Followed planned landscaping designs to lay sod, seed grass or plant flowers and foliage.
- Set support stakes and attached wires from planted trees.
- Followed landscaping designs to determine placement of sod, flowers or foliage.
- Pruned trees and bushes to improve visibility and shape.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed routine maintenance and repair.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Conducted testing of software and systems to ensure quality and reliability.
- Operated equipment and machinery according to safety guidelines.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Crew Member
Taco Bell
Canton, OH
11.2011 - 03.2013
- Stocked shelves and cases with new or transferred items.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Informed customers about daily specials in an engaging manner.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Served food quickly for positive guest experiences.
- Restocked kitchen supplies including food products and utensils.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Interacted pleasantly with guests to deliver quality customer service.
- Took orders from patrons and input selections into store computer system.
- Resolved customer complaints in a professional manner.
- Packed fast food products in approved containers, cups, and bags.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Presented orders to guests within anticipated service times.
- Organized and restocked supplies to support operations and team productivity.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Upheld high standards of productivity and quality in operations.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Wiped down tables and equipment, swept and refilled stock.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Assisted management team with inventory counts of food products and beverage supplies.
- Educated customers on menu items, product ingredients and nutritional values.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Maintained an organized work area to ensure efficient operations.
- Maintained safe food handling practices to prevent germ spread.
- Adhered to health department regulations regarding food handling procedures.
- Scrubbed and polished counters to remove debris and food.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assembled and served meals according to specific guest requirements.
- Drove team success by quickly completing assigned tasks.
- Checked expiration dates on all products before serving them to customers.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Processed payments on cash register and counted back bills and change to patrons.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Waterproofer
Ohio State Home Services
Macedonia, Ohio
03.2007 - 06.2010
- Inspected buildings and structures to determine waterproofing requirements.
- Moved construction materials by hand or various transport methods.
- Recommended techniques to weatherize doors and windows to boost home energy efficiency and lower electricity costs.
- Read and interpreted construction blueprints for various projects.
- Utilized various hand tools such as trowels, brushes, rollers, caulking guns and sprayers for applying waterproofing materials.
- Operated large truck and hauling equipment to transport heavy work equipment or project materials to job site.
- Applied coatings, membranes and sealants to walls, floors and other structures in order to prevent water penetration.
- Prepared construction sites, materials and tools for specific projects and loaded and unloaded equipment and products.
- Operated pneumatic hammers, vibrators and tampers and performed complex and advanced construction tasks.
- Followed company and governmental health and safety regulations and trained new team members.
- Removed, filled or compacted earth.
- Engaged in preparation work to ready worksite for installers.
- Repaired existing waterproofing systems by patching or replacing worn out or damaged components.
- Communicated with management and customers at project completion and verified customer satisfaction with finished work.
- Cleaned up work areas following completion of each job.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Game Advisor
GameStop
Canton, Ohio
04.2002 - 12.2006
- Vacuumed and mopped floors and wiped counters to maintain sanitary environment in guest area.
- Helped customers to locate desired games, consoles, and accessories.
- Contributed ideas for marketing campaigns aimed at increasing game sales.
- Responded to customer inquiries via email, telephone, and chat software.
- Answered phones to assist callers in obtaining information on store inventory and resale value of games and consoles.
- Tested game systems prior to release in order to identify any potential problems.
- Replenished supply of in-demand games, accessories and systems on shelves daily.
- Organized tournaments or other competitive activities for gamers.
- Employed company-endorsed sales techniques to increase store sales across games, accessories, and complete systems.
- Counted money in registers after final shifts and reported on daily earnings to managers.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Assigned closing duties to professionals to prepare store for closing, locked doors, and armed store alarm system.
- Demonstrated new games to customers at trade shows or special events.
- Engaged store guests to determine gaming needs, direct towards appropriate department and provide information about game content, technology and pricing.
- Assisted customers with purchasing decisions by providing product knowledge and recommendations.
- Advised customers on proper use of gaming hardware and software products.
- Monitored guest activity, following loss prevention procedures to protect shelf inventory and remove suspicious visitors from store.
- Assisted store managers in supervising professionals and overseeing daily operations to maintain productive work environment.
- Gathered feedback from customers regarding their experiences with games and services.
- Monitored inventory levels of gaming supplies such as consoles, controllers.
- Described game system benefits and demonstrated features.
- Met delivery drivers to receive merchandise shipments and assist with unloading and adding new arrivals to inventory database.
- Prepared store for opening by giving team members store access, turning on lights, setting up cash register systems and putting out new displays.
- Provided customer service to game players through in-person and online interactions.
- Worked with consoles frequently in order to remain up to date on operational and game-related areas.
- Maintained records of sales, customer information, and other relevant data.
- Applied pricing changes to products in order to prepare for sales.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted research on current gaming trends and industry news.
Education
High School Diploma -
GlenOak
Canton, Ohio06-2001
Skills
- Water damage assessment
- Moisture monitoring
- Hazardous material removal
- Equipment operation
- Containment installation
- Customer communication
- Employee training
- Data documentation
- Project management
- Team collaboration
- Inventory management
- Problem solving
- Time management
- Customer service
- Groundwater management
- Odor control methods
- Adaptability
- Water distribution
- Water extraction expertise
- Disinfection methods
- Active listening
- Documentation skills
- Reliability
- Content manipulation abilities
- Corrective action implementation
- Continuous improvement
- Pack-out coordination
- Multitasking Abilities
- Team building
- Moisture detection proficiency
- Problem-solving aptitude
- Strong communication skills
- Continuing education commitment
- Self motivation
- Advanced problem solving
- Attention to detail
- Teamwork and collaboration
Certification
Certified in Water Mitigation by the IICRC
Licensed in forklift operation
Accomplishments
- Featured in Snow Business December 2018 Sidewalk Supervisor
Timeline
Water Mitigation Technician
Allen Keith
12.2020 - Current
Landscaper
Clapper and Company
03.2013 - 12.2020
Crew Member
Taco Bell
11.2011 - 03.2013
Waterproofer
Ohio State Home Services
03.2007 - 06.2010
Game Advisor
GameStop
04.2002 - 12.2006
High School Diploma -
GlenOak