Jesus Rangel
La Habra,California
Summary
The objective is to give the highest performance to a company that's looking for growth. Enjoy being a part of a team that communicates, accomplishes, willing to learn which helps with the work atmosphere being comfortable and enjoyable. Always prepared for different challenges, can't fear taking a risk to try to improve or get better. Not everyday will be the best but can give it the best everyday.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inventory Management
Partners Personnel
01.2022 - 08.2022
- Packed and unpacked items to be stocked on shelves in stockrooms, warehouses and storage yards.
- Obtained merchandise from bins and shelves.
- Used ID tags, stamps and electronic marking tools to mark stock items.
- Cleaned display cases, shelves and aisles.
- Determined proper storage methods, identification and stock location, based on turnover, environmental factors and physical capabilities of facilities.
- Kept records of out-going orders
- Operated equipment such as forklifts.
- Gathered, sorted and scanned documents to enter into computer system.
- Organized documents by color coding, classifying and indexing under special headings and categories.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Coordinated document exchange between departments, contractors, suppliers and customers.
Customer Service Representative
Alta Resources: Blue Cross-Blue Shield
12.2015 - 01.2017
- Created and maintained detailed database to develop promotional sales.
- Read from scripts to promote uniformity and consistency in communications.
- Made appropriate account corrections to resolve customer problems.
- Conferred with customers by telephone or in-person to provide product or service information.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Obtained and examined relevant information to assess validity of complaints and determine possible causes.
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Input personal information on secured work-related data base
- Cooperate with company policies and procedures while on job duties
- Keep cleanliness work environment to give best performance
Electrical Apprentice
Bob Electric / Boyer Electric
03.2018 - 04.2020
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Terminated wiring and connected circuits with correct techniques.
- Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Installed new electrical components and fixtures safely and tested systems to enhance power flow.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Developed practical skills by actively participating in hands-on training sessions under the guidance of experienced electricians.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Contributed to a positive work environment by maintaining professionalism and adhering to company policies at all times.
- Exceeded expectations for apprenticeship requirements, completing assigned tasks accurately and efficiently under minimal supervision.
- Spliced, joined and connected wire to accurately install new electrical systems.
- Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
- Demonstrated adaptability by working effectively in various settings such as residential, commercial, and industrial sites.
- Enhanced safety measures by diligently following electrical codes and regulations during installations.
- Read and interpreted drawings to provide wiring layouts for new installations.
- Learned and followed latest electrical codes and regulations to deliver compliant electrical systems.
- Minimized errors during installations by carefully double-checking measurements and calculations before proceeding with tasks.
Auto Insurance Agent
Fred Loya Insurance
04.2024 - Current
- Provided exceptional service through timely follow-ups with clients, keeping them informed throughout the claims process.
- Developed strong relationships with clients, fostering trust and loyalty while promoting long-term business growth.
- Educated clients on available auto insurance products, empowering them to make informed decisions regarding their coverage options.
- Ensured accurate policy administration by diligently reviewing and updating client information, reducing errors in coverage.
- Achieved consistent growth in annual policy sales through effective cross-selling and upselling techniques.
- Worked closely with claims adjusters to expedite claim resolutions, ensuring timely payouts for clients experiencing loss or damage events.
- Facilitated smooth policy renewals by proactively identifying and addressing potential issues before they escalated, ensuring client satisfaction.
- Collaborated with underwriters to ensure accurate risk evaluation, optimizing premium rates for both company profitability and client affordability.
- Participated in ongoing professional development opportunities, staying current on relevant industry certifications and licenses required for continued success as an Auto Insurance Agent.
- Maximized agency revenue by consistently meeting and exceeding assigned sales targets, contributing to overall financial success.
- Expanded agency''s market share through successful client acquisition and retention strategies.
- Increased customer satisfaction by providing personalized auto insurance solutions tailored to individual needs.
- Conducted thorough needs assessments, recommending suitable coverage options based on each client''s unique situation.
- Contributed to a positive work environment by actively participating in team-building activities and sharing best practices among colleagues.
- Negotiated favorable settlements for clients involved in claims disputes, protecting their interests while minimizing financial losses.
- Streamlined workflow by effectively prioritizing tasks according to urgency and impact on customer outcomes.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance and effective communication of changes to clients.
- Leveraged professional network to generate referrals, driving new business opportunities for the agency.
- Improved overall efficiency of the agency by implementing streamlined processes for managing new and existing clients.
- Enhanced customer experience by promptly addressing inquiries and resolving issues related to auto insurance policies.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Followed up promptly with interested clients to close sales.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Developed sales strategies to increase sales of insurance policies.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Collected premiums on or before effective date of coverage.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
- Conducted annual reviews of existing policies to update information.
- Analyzed customer needs to provide customized insurance solutions.
- Developed and implemented promotional strategies to increase customer base.
Education
High School Diploma -
Sonora High School
La Habra, CA06.2013
Skills
- Microsoft Office
- Exceptional listener/communicator
- Leadership/Management Skills
- Problem-Solving/Reasoning/Creativity
- Data Entry
- Warehouse Logistics
- Order Picking and Processing
- Product Verification
- Shipping and Receiving
- Occupational Health and Safety
- Computerized Time Management Systems
- General Housekeeping
- Material Stacking
- Professional Relationships
- Picking and Processing
- Inventory Tracking and Storage
- Creative Solutions
- Motivated Team Player
- Marketing Materials
- Inspecting Machinery
Certification
- Forklift License - 2-4 years
Languages
Spanish
Full Professional
Timeline
Auto Insurance Agent
Fred Loya Insurance
04.2024 - Current
Inventory Management
Partners Personnel
01.2022 - 08.2022
Electrical Apprentice
Bob Electric / Boyer Electric
03.2018 - 04.2020
Customer Service Representative
Alta Resources: Blue Cross-Blue Shield
12.2015 - 01.2017
High School Diploma -
Sonora High School
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