Braxley Miller
Atlanta,GA
Summary
IT professional with extensive experience in enterprise-level IT support, specializing in Microsoft 365, Active Directory, and Microsoft Intune for over 5,000 endpoints. Proven track record in streamlining operations through automation and delivering high-quality technical solutions while providing exceptional customer service and leadership.
Overview
11
11
years of professional experience
Work History
Technical Dispatch Specialist
Federal Aviation Administration (SAIC)
Atlanta, USA
11.2019 - Current
- Managed Microsoft Intune for over 5,000 enterprise endpoints across Windows, macOS, iOS, and Android platforms, improving device compliance, streamlining deployments, and enforcing security policies.
- Deployed, configured, and managed corporate applications through the Microsoft Intune Company Portal, ensuring secure and efficient software distribution.
- Provided enterprise-level IT support for mission-critical infrastructure, ensuring high availability and rapid resolution of hardware, software, and connectivity issues.
- Developed and maintained PowerShell scripts to automate imaging processes and simplify administrative tasks, enhancing troubleshooting for deployment and endpoint management.
- Administered Active Directory, managing user accounts, security groups, permissions, and Group Policy to ensure effective enterprise identity and access management.
- Supported Microsoft 365 services, including Exchange Online, OneDrive, and SharePoint, resolving user issues and maintaining collaboration platform availability.
- Monitored and prioritized incident and service request queues, consistently meeting service-level agreements (SLAs) while delivering exceptional customer support.
- Authored and maintained knowledge base articles and technical documentation, standardizing procedures to enhance operational efficiency and support knowledge sharing.
- Delivered secure remote technical support using BeyondTrust Remote Support and VPN technologies, resolving complex issues for geographically dispersed users with minimal disruption.
Senior Systems Engineer
Telluv
08.2019 - 01.2020
- Administered Active Directory for more than 200 user accounts, managing user provisioning, security groups, permissions, Group Policy, and account lifecycle activities.
- Supported Microsoft 365 services, including Exchange Online, OneDrive, SharePoint, and user account administration, ensuring reliable collaboration and productivity.
- Provided enterprise-level IT support for mission-critical infrastructure, troubleshooting complex hardware, software, network, and operating system issues to minimize downtime.
- Monitored and prioritized incident and service request queues, meeting service-level agreements (SLAs) and ensuring timely issue resolution.
- Installed, configured, and maintained routers, switches, and wireless access points for residential and small business environments, enhancing network performance and security.
- Authored and maintained knowledge base articles, technical documentation, and standard operating procedures, supporting operational efficiency and consistency.
Systems Administrator (Team Lead)
Georgia Department of Transportation
01.2017 - 07.2019
- Provided white-glove VIP support to executive leadership and engineering teams, swiftly resolving high-priority technical issues with minimal disruption to business operations.
- Led team of technical support specialists, mentoring and coordinating workloads to resolve enterprise IT issues promptly.
- Installed, configured, maintained, and troubleshot Windows 10/11 workstations, ensuring optimal performance, security, and compliance.
- Administered Active Directory user accounts, security groups, and organizational units while managing device deployments and mobile device management through AirWatch.
- Developed and maintained PowerShell scripts to automate administrative tasks, improving operational efficiency and reducing manual effort.
- Provided Tier 2/Tier 3 support for endpoint management, device enrollment, software deployment, and compliance issues in a large enterprise environment.
- Managed incident and service requests using Remedy, ensuring adherence to service-level agreements (SLAs) and maintaining precise technical documentation.
Systems Administrator
Golder & Associates
08.2015 - 02.2017
- Administered the ServiceNow platform, managing incident, asset, change, and configuration management processes to support enterprise IT operations.
- Installed, configured, maintained, and troubleshot Windows 10/11 and macOS workstations, ensuring system reliability, security, and optimal performance.
- Diagnosed and resolved hardware and software issues on Dell, HP, Lenovo, and other enterprise-class desktop and laptop systems, minimizing user downtime.
- Maintained Configuration Management Database (CMDB) and managed IT asset lifecycle from procurement to retirement, ensuring accurate inventory and compliance with organizational standards.
- Oversaw software deployment and licensing compliance, ensuring alignment with organizational policies and vendor requirements.
- Delivered executive-level white-glove IT support, providing rapid resolution of hardware, software, and mobile device issues while maintaining a high level of customer satisfaction.
Education
Bachelor of Science - Computer Science
Atlanta Metropolitan State College
Atlanta, GASkills
- Microsoft 365
- Active Directory
- Microsoft Intune
- PowerShell
- VMware
- ServiceNow/Remedy
- Group Policy
- VIP/Executive Support
- Tier 2/Tier 3 support
- Team leadership
- Government and enterprise environments
- Analytical Problem Solving
- Leadership organization
- Customer service
- Adaptability
- Incident management
- IT support
Timeline
Technical Dispatch Specialist
Federal Aviation Administration (SAIC)
11.2019 - Current
Senior Systems Engineer
Telluv
08.2019 - 01.2020
Systems Administrator (Team Lead)
Georgia Department of Transportation
01.2017 - 07.2019
Systems Administrator
Golder & Associates
08.2015 - 02.2017
Bachelor of Science - Computer Science
Atlanta Metropolitan State College