Braxton Burrell

Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.

• Coordinated installation of new users and relocations of existing users.
• Installed and configured new devices with hydrologic tools.
• Responded to service requests during and after business hours.
• Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
• Read blueprints and schematics to correctly place equipment.

• Increased sales by offering advice on purchases and promoting additional products.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Trained and mentored new sales representatives.
• Increased sales by offering consultation on products and services and applying customer service and upselling techniques.