Brayan EJ
Laredo,TX
Summary
Experienced in customer service with a focus on resolving issues promptly and professionally. Demonstrated ability to perform opening and closing duties, including restocking items and maintaining cleanliness on the sales floor. Collaborated effectively with team members to achieve daily goals while adhering to safety guidelines. Proficient in operating cash registers and processing payments accurately, contributing to a positive shopping experience for customers.
Overview
1
1
year of professional experience
Work History
Team Member
Chick-fil-A
Laredo, TX
01.2025 - Current
- Resolved customer issues promptly in a professional manner.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Provided customer service support to ensure satisfaction.
- Participated in training sessions for new employees when needed.
- Monitored expiration dates on food items for freshness assurance.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Collaborated with team members to achieve daily goals.
- Received, processed, and stocked merchandise in accordance with store policies.
- Assisted customers with product selection and ordering process.
- Collaborated with team members to maximize productivity and efficiency.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Developed positive customer relationships through friendly greeting and excellent service.
- Greeted customers upon entering the store with friendly demeanor.
- Trained new team members using approved training materials and information.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Rotated through series of different stations based on team needs.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Upheld high standards of productivity and quality in operations.
- Built and maintained working relationships with peers and upper management.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Looked for ways to go above and beyond job requirements.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained positive working relationship with fellow staff and management.
- Determined consumer needs to provide products and services appealing to larger market.
Team Member
Taco Palenque
Laredo, TX
09.2024 - 10.2024
- Answered phone calls regarding inquiries about products or services.
- Monitored expiration dates on food items for freshness assurance.
- Received, processed, and stocked merchandise in accordance with store policies.
- Resolved customer issues promptly in a professional manner.
- Assisted customers with product selection and ordering process.
- Maintained a clean and organized work area throughout shift.
- Rotated through series of different stations based on team needs.
- Addressed customer needs, responding to specific requests.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
United High School
Laredo, TX05-2025
Skills
- Customer service
- Team collaboration
- Sales support
- Conflict resolution
- Time management
- Product knowledge
- Employee training
- Organizing work stations
- Complex Problem-solving
- Positive attitude
- Workflow optimization
- Area and facility cleaning
- Safety
- Task prioritization
- Attention to detail
- Cleaning
- Training and mentoring
- FLUENT IN [LANGUAGE]
- Money handling
- POS systems
- Clear communication
- Willingness to learn
- Teamwork and collaboration
- Equipment maintenance
- Cash handling
- Verbal and written communication
- Following instructions
- Flexible schedule
- Problem-solving
- Dependability and reliability
- Upselling techniques
- Hospitality and accommodation
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Team Member
Chick-fil-A
01.2025 - Current
Team Member
Taco Palenque
09.2024 - 10.2024
High School Diploma -
United High School