Brayan Gonsalves
Rocky Mount,North Carolina
Summary
Bilingual professional with experience teaching Portuguese and English, and experience serving as a first point of contact including answering phone questions and inquiries and adhering to security regulations within the hospitality business. A professional with a positive attitude who is dedicated to providing excellent customer service, taking initiative, making process improvements and following procedures in accordance with company and client goals.
Overview
8
8
years of professional experience
Work History
Restaurant Waiter
Lou Reda's An American Table
Rocky Mount, NC
01.2024 - 05.2024
- Greeting costumers; making costumers feel welcomed.
- Taking orders; serving drinks and food.
- Maintaining cleanliness of the salon.
- Checking on costumers and making sure their needs are fulfilled.
- Refilling drinks and foods.
- Totaling bill and making payment process.
Waiter And Cashier
The Corn House
Marietta, GA
10.2019 - 05.2022
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Provided excellent customer service to ensure repeat customers.
Language Instructor
ECP CURSOS E PROFISSÕES
Ceilândia, DF
12.2017 - 11.2019
- Developed lesson plans for language instruction to meet the individual needs of students.
- Gave classes and helped students with lectures in Portuguese/English
- Monitored student performance, providing feedback on their progress in order to help them improve their language skills.
Receptionist
Firmino Carvalho
Brasília, DF
03.2016 - 09.2018
- Assist hotel guests with check-in and check-out procedures
- Make appointments and keep track of them on a calendar
- Answered the phone, completed paperwork, and processed cash, check, and credit card transactions
- Provided guests with appointment information updates and rescheduling.
Education
Some College (No Degree) - Literature Portuguese And English
UNIP
CeilândiaFirminoReda'sBrasilia, Asa Sul - BrazilSkills
- Bilingual
- Customer/Client relations
- Verbal and written communication
- Guest Relations Management
- Team Work
- Proactive
- Attention to detail
- Organization skills
Languages
Portuguese
Native/ Bilingual
English
Full Professional
Timeline
Restaurant Waiter
Lou Reda's An American Table
01.2024 - 05.2024
Waiter And Cashier
The Corn House
10.2019 - 05.2022
Language Instructor
ECP CURSOS E PROFISSÕES
12.2017 - 11.2019
Receptionist
Firmino Carvalho
03.2016 - 09.2018
Some College (No Degree) - Literature Portuguese And English
UNIP
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