Marlen Montes
Greeley,CO
Summary
Dedicated professional with extensive experience in customer service at Cancun Mexican Bar and Grill. Bilingual and CPR certified, I excel in problem-solving and maintaining high service quality. Recognized for fostering positive guest experiences and ensuring food safety, I thrive in fast-paced environments while effectively managing customer needs.
Positive and friendly individual with strong commitment to providing exceptional customer service. Possesses keen understanding of food safety and sanitation practices, combined with excellent communication and multitasking abilities. Dedicated to creating memorable dining experiences that leave guests satisfied and eager to return.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Cancun Mexican Bar and Grill
Greeley, CO
09.2025 - 01.2026
- Provided attentive service to guests, ensuring a positive dining experience.
- Assisted with menu recommendations and answered customer inquiries.
- Learned food safety procedures and sanitation standards for handling food items.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining areas throughout service shifts.
- Adapted quickly to changing priorities during busy service periods.
- Maintained clean and organized dining areas for optimal guest experience.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Restaurant Waiter
Ta Culichi
Greeley, CO
03.2025 - 05.2025
- Processed customer orders accurately using point-of-sale system.
- Supported team members in maintaining high service quality and efficiency levels.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Maintained cleanliness and organization of dining areas throughout service shifts.
- Maintained clean and organized dining areas for optimal guest experience.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Teacher's Assistant
Abc Early Learning Academy
Greeley, CO
04.2024 - 07.2024
- Supported classroom activities by assisting with lesson preparation and materials organization.
- Facilitated small group instruction to enhance student understanding and engagement.
- Assisted in maintaining a positive learning environment through effective classroom management techniques.
- Collaborated with teachers to implement individualized education plans for diverse student needs.
- Monitored student progress and provided feedback to educators on academic performance.
- Engaged with parents and guardians to communicate student progress and address concerns effectively.
- Participated in professional development workshops to enhance teaching skills and knowledge of pedagogical strategies.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Supported classroom activities, tutoring, and reviewing work.
- Maintained safety and security by overseeing students in recess environments.
Education
High School Diploma -
Greeley West High School
Greeley, CO05-2025
Skills
- Customer service
- Bilingual
- CPR Certified
- Order taking
- Cleanliness
- Service quality
- Food safety awareness
- Problem-solving
Certification
CPR Certified
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Restaurant Waiter
Cancun Mexican Bar and Grill
09.2025 - 01.2026
Restaurant Waiter
Ta Culichi
03.2025 - 05.2025
Teacher's Assistant
Abc Early Learning Academy
04.2024 - 07.2024
High School Diploma -
Greeley West High School