Brayan Martin-Ramirez
Mountain House,CA
Summary
Proven leader with extensive experience in operations management and team development. Demonstrates exceptional analytical thinking and adaptability, enhancing operational efficiency and employee performance. Skilled in vault operations and detailed report writing, achieving significant improvements in workflow and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Operations Team Leader
Loomis Armored US
10.2022 - 08.2024
- Manage daily operations, ensuring smooth workflow and completion of tasks.
- Cover call-offs and assist in route ATM services or customer stop locations if needed.
- Train, coach and oversee new hire employee performance.
- Collaborate with other departments on cross-training initiatives including Vault Operations and Operations Dispatching.
- Maintain team compliance with company standards and safety procedures.
- Supervise weekend operations including vault preparation, route performance, vault check-in and opening and closing of branch when needed.
- Strong knowledge of Track and Trace system and equipment use.
- Assist Operations Supervisors and Operations Manager in any other tasks needed.
Weekend Supervisor/Operations Team Leader
GardaWorld LLC.
02.2022 - 08.2022
- Apply strong leadership and problem-solving skills to maintain team efficiency and organize workflow.
- Oversight of vault operations, emergency ATM dispatch, and route performance.
- Proper efficient communication with employees to resolve any and all in-field issues and complaints.
- Evaluated employee performance, coached and trained new hire staff to improve weak areas.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Supervise weekend route operations including preparation of cash and equipment inventory, monitor route standards, vault closure, and opening and closing of branch.
- Completion of any additional responsibilities assigned by Assistant Branch Manager/Branch Manager.
Armored Service Technician
GardaWorld LLC.
11.2020 - 02.2022
- Balanced and loaded ATM machines along route.
- Responsible for transport of coin, currency, and other valuables.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Responsible for customer interaction as issued and receive receipts of confirmation from customers to verify transfer of valuables.
- Used coordination and planning skills to achieve results according to schedule.
- Exceeded goals through effective task prioritization and great work ethic.
- Assisted route supervisor in vault operations.
- Proficient knowledge of Garda CashTrak system.
- Assisted in multiple routes and training of new hires.
Field Surveillance Investigator
Digistream Investigations
07.2019 - 11.2020
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Evaluated all evidence with ultimate goal of creating positive outcomes for client's claims.
- Uploaded all evidence into case management system each day.
- Conducted mobile and stationary surveillance on subjects of fraud investigations.
- Monitored social media and online sources for industry trends.
- Remained flexible in rapidly changing environments and adapted to developing situations.
- Compiled exceptional notes for each case, including movements of individuals and collected documentation.
- Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
- Conducted surveillance for up to 16 hours at time.
- Worked under little to no supervision while maintaining regular communication with Field Operations manager.
- Maintain excellent communication with Field Operations manager and surveillance team regarding case updates and concerns.
Security Guard/Event Staff
Contemporary Services Corporation
03.2018 - 07.2019
- Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public.
- Responded quickly to incidents and assessed active situations for security concerns.
- Operated radio communication and metal detecting devices to screen individuals prior to entrance to facility.
- Remained flexible in rapidly changing environments and adapted to developing situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Assist problems quickly, providing precise and clear information while working under minimum supervision.
- Oversaw entry and exit of up to 200 employees and visitors daily
Warehouse Associate
Amazon
10.2017 - 03.2018
- Received incoming materials and products
- Inspected products for defects and damages and examined in-going shipments to verify accuracy and prevent errors.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Operated RF scanners to track merchandise and verify contents of containers.
- Built relationships with customers to ensure continued operating improvements.
- Ensured warehouse accessibility and safety for customer traffic.
Fulfillment Associate
Amazon
11.2016 - 02.2017
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Unloaded deliveries from trucks in prompt fashion.
- Operated equipment such as pallet jacks and power industrial trucks to move heavy boxes.
- Operated frequency scanners to track shipment progression and input data into shipping system.
- Followed procedures at all times for personal and team safety.
Warehouse Worker
U.S. Superior Stone & Tile
06.2016 - 08.2016
- Performed inventory control, such as counting and stocking merchandise.
- Consistently lifted materials weighing as much as 60 pounds.
- Prepared orders for shipment by systematically picking and loading merchandise.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Effectively operated pallet jacks and hand trucks to receive and transport items throughout warehouse.
Education
Associate of Arts - Social And Behavioral Science
Chabot College
Hayward, CA05.2021
High School Diploma -
Rudsdale High School
Oakland, CA05.2016
Skills
- Counter-Surveillance/Surveillance
- Team Development
- Leadership
- Analytical Thinking
- Detailed Report Writing
- Employee Training
- Customer Relationship Management
- Vault Operations
- Adaptability and Flexibility
- Dispatch
- Cash Handling
- Operations Management
License
- BSIS Exposed Weapons Permit / Expire: 03/2025
- BSIS Guard Card / Expire: 03/2025
- CA Class-C Driver License / Expire 10/2025
Timeline
Operations Team Leader
Loomis Armored US
10.2022 - 08.2024
Weekend Supervisor/Operations Team Leader
GardaWorld LLC.
02.2022 - 08.2022
Armored Service Technician
GardaWorld LLC.
11.2020 - 02.2022
Field Surveillance Investigator
Digistream Investigations
07.2019 - 11.2020
Security Guard/Event Staff
Contemporary Services Corporation
03.2018 - 07.2019
Warehouse Associate
Amazon
10.2017 - 03.2018
Fulfillment Associate
Amazon
11.2016 - 02.2017
Warehouse Worker
U.S. Superior Stone & Tile
06.2016 - 08.2016
Associate of Arts - Social And Behavioral Science
Chabot College
High School Diploma -
Rudsdale High School
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