Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brayan Ortiz

Geneseo

Summary

Dynamic and customer-focused professional with experience at McDonald's and Target. Proven ability in POS operation and exceptional customer service, enhancing efficiency and satisfaction. Recognized for maintaining high foodservice standards and fostering teamwork. Bilingual in Spanish, committed to delivering superior experiences and resolving issues swiftly. Reliable and punctual team player dedicated to excellence.

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

2
2
years of professional experience

Work History

Fast Food Worker

McDonald's
05.2025 - Current
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Provided support to crew members, facilitating quick food preparation and delivery.

Guest Advocate

Target
06.2023 - 07.2024
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

No Degree - Finance

SUNY Geneseo
Geneseo, NY
05-2028

High School Diploma -

PACE High School
New York, NY
05-2024

Skills

  • POS operation
  • Food presentation
  • Inventory storage
  • Foodservice standards
  • Money handling
  • Cleaning and sanitation
  • Reliable and punctual
  • Customer service
  • Point-of-sale system operation
  • Good with numbers and math
  • Reliable team worker
  • FLUENT IN Spanish

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Fast Food Worker

McDonald's
05.2025 - Current

Guest Advocate

Target
06.2023 - 07.2024

No Degree - Finance

SUNY Geneseo

High School Diploma -

PACE High School

Similar Profiles

CREATE PROFILE