Brayan Sanchez
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support Associate
Amazon
07.2022 - Current
- Streamlined IT support processes with effective ticket management and prioritization.
- Enhanced user satisfaction by providing timely and accurate IT support services.
- Streamlined IT support processes for increased end-user satisfaction and faster issue resolution.
Customer Service Representative
WALMART
06.2020 - 07.2022
- As a Customer Care associate I had the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction.
- As a Customer Care associate, I had a high volume of incoming calls, chats, and emails from customers.
Education
Bachelor of Science - in Cybersecurity
UNIVERSITY OF SOUTH FLORIDA
Tampa, FL05-2025
Associate of Arts - in Business Administration
HILLSBOROUGH COMMUNITY COLLEGE
Tampa, FL05-2020
High school diploma -
ARMWOOD HIGH SCHOOL
Tampa, FL05-2020
Skills
- VMWARE WORKSTATION
- SIEM PLATFORMS
- WIRESHARK
- AZURE
- BURP SUITE
- WINDOWS
- MAC OS
- LINUX
- JIRA
- ACTIVE DIRECTORY
Certification
- Microsoft Azure AZ-900
- CompTIA Security+
- CompTIA CySA+
LANGUAGES
ENGLISH
SPANISH
Timeline
IT Support Associate
Amazon
07.2022 - Current
Customer Service Representative
WALMART
06.2020 - 07.2022
Bachelor of Science - in Cybersecurity
UNIVERSITY OF SOUTH FLORIDA
Associate of Arts - in Business Administration
HILLSBOROUGH COMMUNITY COLLEGE
High school diploma -
ARMWOOD HIGH SCHOOL