BRAYAN SANCHEZ
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Service Support Technician
Excellere IT Services (MSP)
10.2025 - Current
- Provided technical support to customers via phone, email and in-person; troubleshooted hardware and software issues.
- Used remote desktop software to resolve issues, perform installations or demonstrate solutions to users.
- Managed ticketing system to prioritize user requests and streamline support processes effectively.
FC Associate
Amazon
07.2022 - Current
- Managed multiple tasks efficiently in fast-paced environment, utilizing excellent organizational and time management skills.
- Picked customer orders, reviewing for correct number and type of product to eliminate errors.
Customer Service Representative
Walmart
06.2020 - 07.2022
- Provided exceptional customer service by addressing inquiries and resolving issues promptly and effectively.
- Collaborated with team members to maintain store organization and inventory management standards.
Education
Bachelor of Science (B.S.) - in Cybersecurity
University of South Florida
05.2025
Associate in Arts (A.A.) -
Hillsborough Community College
05.2020
High School Diploma -
Armwood High School
05.2020
Skills
- ConnectWise
- VMware Workstation
- Tactical RMM
- GoTo
- Wireshark
- Burp Suite
- Log Analysis
- Wazuh
Certification
ISC2 Certified in Cybersecurity (CC)
CompTIA Security+
CompTIA CySA+
CompTIA Security Analytics Professional
Microsoft Azure AZ-900
CompTIA Security+
CompTIA CySA+
CompTIA Security Analytics Professional
Microsoft Azure AZ-900
Languages
- English, Native
- Spanish, Advanced
Timeline
IT Service Support Technician
Excellere IT Services (MSP)
10.2025 - Current
FC Associate
Amazon
07.2022 - Current
Customer Service Representative
Walmart
06.2020 - 07.2022
Bachelor of Science (B.S.) - in Cybersecurity
University of South Florida
Associate in Arts (A.A.) -
Hillsborough Community College
High School Diploma -
Armwood High School