Katherine Monterroza
Revere,MA
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Human Resources Assistant with passion for performing support duties and process work within HR department. Skilled at multitasking, handling appointments, organizing and preparing reports and logs. Follows procedures and applies HR knowledge to accomplish tasks and duties.
Overview
4
4
years of professional experience
Work History
Food Service Manager
Aramark
Cambridge, MA
06.2024 - Current
- Monitored employee performance and provided feedback for improvement opportunities.
- Worked closely with other departments within the organization to ensure smooth delivery of services.
- Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
- Implemented cost-saving initiatives such as reducing waste and utilizing leftovers effectively.
- Created menus that incorporated seasonal ingredients while adhering to budgetary constraints.
- Coordinated catering services for special events within the facility.
- Scheduled shifts for kitchen staff in accordance with budget guidelines.
- Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
- Coordinated with chefs and kitchen staff to develop menus that satisfied customer preferences while managing costs.
- Managed cash flow, overseeing daily receipts and bank deposits.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Receptionist
Law Office of John J. Sheehan
Wakefield, MA
03.2024 - 06.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Maintained client confidentiality in all matters.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
Sales Assistant
Boston Sword & Tuna
Boston, MA
09.2023 - 03.2024
- Greeted customers and provided assistance with product selection.
- Informed customers about current promotions and discounts.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Answered incoming telephone calls to provide store, products and services information.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Used computer system to retrieve customer information, part number inventory and status of purchase orders.
HR Assistant
Boston Sword & Tuna
Boston, MA
09.2023 - 03.2024
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
- Managed employee onboarding program for new hires ensuring completion of all required documents.
- Ensured that employees received proper training on safety regulations and other relevant information necessary for their job duties.
Quality Control Inspector
Rogers Foam
Somerville, MA
01.2023 - 07.2023
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Performed first article inspection on incoming raw materials.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Trained new employees on proper use of test equipment and inspection techniques.
- Generated reports summarizing inspection results, defect trends, and other statistical data.
- Tested finished goods prior to shipment according to established protocols.
Quality Assurance Technician
State Garden
Chelsea, MA
03.2022 - 12.2022
- Performed detailed inspections of products to ensure compliance with quality standards.
- Ensured that all products meet customer requirements prior to shipping.
- Provided technical assistance in the development of new products or processes.
- Analyzed plans, specifications and blueprints to understand product requirements.
- Identified production concerns and worked with supervisors to understand and remedy situations.
- Notified supervisors or other relevant personnel of test or production issues.
- Compared product and materials colors, shapes, textures and grades with predetermined templates.
- Marked materials with grade or acceptance status.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Finalizing legal documentation of product.
Education
East Boston High School
East Boston, MA08.2021
Skills
- Effective Planning
- Understanding of HR Policies
- Human Resources Support
- File Maintenance
- Benefits Administration
- Employee Relations
- Meeting Planning
- Work Coordination
- Appointment Setting
- Project Planning
- Staff Training
- Product Inspection
- Materials Testing
- Cash Handling
- Returns Processing
- Customer Assistance
- Customer Service
- Cleaning and Sanitizing
- Document Evaluations
- Fluent in Spanish & English
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Food Service Manager
Aramark
06.2024 - Current
Receptionist
Law Office of John J. Sheehan
03.2024 - 06.2024
Sales Assistant
Boston Sword & Tuna
09.2023 - 03.2024
HR Assistant
Boston Sword & Tuna
09.2023 - 03.2024
Quality Control Inspector
Rogers Foam
01.2023 - 07.2023
Quality Assurance Technician
State Garden
03.2022 - 12.2022
East Boston High School