Brenda Macias
Las Vegas
Summary
Resourceful General Manager of Food Service known for high productivity and efficient completion of tasks. Specialize in operational management, team leadership, and budget control. Excel in communication, problem-solving, and adaptability to ensure seamless operations and customer satisfaction. Committed to maintaining quality standards while streamlining processes for optimal service delivery.
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Overview
16
16
years of professional experience
2010
2010
years of post-secondary education
Work History
General Manager of Food Service
Black Bear Diner Restaurant
Las Vegas
02.2015 - Current
- Resolved customer complaints in a timely manner.
- Implemented cost-saving measures throughout the organization without compromising quality of product or service delivery.
- Trained and supervised staff members in all aspects of restaurant operations.
- Oversaw restaurant operations to ensure high-quality service and customer satisfaction.
- Provided feedback regarding menu suggestions from customers in order to improve overall dining experience.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
- Reviewed performance evaluations of employees on a regular basis in order to enhance their productivity levels.
- Performed administrative tasks including payroll processing, budgeting activities.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Analyzed sales data to identify opportunities for growth.
- Scheduled staffing levels according to expected business volume on a daily basis.
Front Desk Receptionist
Tropicana animal hospital
Las Vegas
07.2011 - 01.2015
- Managed front desk operations by greeting visitors, answering inquiries, and directing calls to appropriate departments.
- Maintained accurate records of appointments and visitor logs to support seamless office operations.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Processed payments from customers using a variety of payment methods including credit cards.
- Handled sensitive information in a confidential manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Responded to customer inquiries via phone, email, and in person.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
Crew Member Team Leader
KFC Restaurant
Mesquite
09.2009 - 06.2011
- Supervised team members during peak hours to ensure smooth operations.
- Performed daily inspections of kitchen area to verify cleanliness standards were met.
- Assisted in training new crew members on proper food preparation, customer service, and safety protocols.
- Ensured that all equipment was properly cleaned and maintained according to health regulations.
- Managed cash flow by accurately counting money at beginning and end of shift.
- Monitored team member performance to ensure quality standards were met.
- Maintained daily records of transactions, sales, and inventory levels.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assisted with scheduling shifts for team members based on availability.
- Assigned duties to specific employees and teams according to roles and skills.
- Maintained work environments that encouraged compliance with safety laws and employment guidelines.
- Hired and trained new and current staff members to handle various work tasks.
- Balanced cash drawers, operated registers and prepared cash deposits.
Education
Virgin Valley High School
Mesquite, NVSkills
- Cost control
- Employee training
- Inventory management
- Safety compliance
- Menu development
- Payroll administration
- Customer service
- Operational policies
- Performance evaluation
- Team leadership
- Staff scheduling
- Sales growth
- Scheduling and rostering
- Marketing and promotions
- Sanitation standards
- Department growth
- Portion control
- Employee retention
- Hiring standards
- Hiring and firing
- Cost controls
- Food safety management
- Health inspections
- Staff motivation
- Quality control
- Team development
- Staff supervision
- Data entry
- Appointment scheduling
- Financial reconciliation
- Administrative support
- Report generation
- Email correspondence
- Correspondence typing
- Appointment confirmation
- Mail handling
- Oral and writing communication
- Time management
- Effective planning
- Inventory control
- File organization
- Package and mail receipt
- Front office management
- Call forwarding
- Filing and sorting
- Multitasking and organization
- Researching skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
General Manager of Food Service
Black Bear Diner Restaurant
02.2015 - Current
Front Desk Receptionist
Tropicana animal hospital
07.2011 - 01.2015
Crew Member Team Leader
KFC Restaurant
09.2009 - 06.2011
Virgin Valley High School