Tiara Andrade
Dover,DE
Summary
Highly organized expert with experience managing operational activities and personnel. Talented at using data-driven processes and advanced technologies to increase efficiency and reduce costs. Strong communication and problem-solving skills, and poised when managing a wide range of tasks. Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
General Manager of Food Service
Dave's Hot Chicken
Dover, DE
2024 - Current
- Directed daily operations ensuring exceptional customer service and food quality standards.
- Implemented streamlined processes enhancing efficiency in food preparation and service delivery.
- Developed training programs for staff, improving team performance and operational consistency.
- Managed inventory levels utilizing forecasting tools to reduce waste and optimize stock control.
- Analyzed sales data to identify trends, driving menu adjustments that increased profitability.
- Led recruitment efforts, building a skilled workforce aligned with company values and culture.
- Established safety protocols ensuring compliance with health regulations and industry standards.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
Operations Supervisor
Little Caesars
Dover, De
06.2021 - 2024
- Collaborated with management on departmental policies development and implementation.
- Evaluated resource needs and managed resource deployment.
- Planned, scheduled, and assigned work activities for personnel.
- Trained, coached and mentored team members to foster a highly productive work environment.
- Created and monitored budget to ensure cost savings and efficiency.
Shift Manager/Key Holder
Wendy's
Dover, De
02.2020 - 06.2021
- Trained and coached new staff on company policies, product knowledge, POS system use, and customer service skills.
- Provided feedback on employee performance issues to management for further action.
- Conducted regular meetings with staff members to discuss upcoming events or changes in store policy.
- Effectively managed a team of 10+ employees in a fast-paced retail environment, ensuring excellent customer service and sales goals were achieved.
Shift Supervisor
Dunkin Donuts
Tampa, Florida
04.2011 - 01.2012
- Managed inventory levels and minimized loss, following company systems and guidelines.
- Participated in leadership meetings to develop new policies and procedures.
- Maintained clean and secure operating environment, driving safety and well-being of employees on shift.
- Managed store closing and opening procedures to ensure safety and security.
Education
Completed Coursework Towards Master Of Business Administration (M.B.A.) - Business Management
DeVry University Chicago Campus
Chicago, IL05.2022
Certification
Serv safe
Skills
Shipment Processing
Accuracy and Efficiency in Documentation
Key Performance Indicators (KPIs)
Operational Efficiency and Safety
Task Delegation
Motivational Leadership
Budgeting and Cost Control Strategies
Cost control
Operations management
Sales growth
Scheduling and rostering
Team development
Customer service
Quality control
Performance evaluations
Cost controls
Food preparation
Purchasing
Staff leadership
Staff supervision
Facility maintenance
Health inspections
Ordering supplies
Equipment management
Waste reduction
Sanitation standards
Hiring procedures
Allergy awareness
Portion control
Awards & Honors
National Honor Society
Timeline
Operations Supervisor
Little Caesars
06.2021 - 2024
Shift Manager/Key Holder
Wendy's
02.2020 - 06.2021
Shift Supervisor
Dunkin Donuts
04.2011 - 01.2012
Completed Coursework Towards Master Of Business Administration (M.B.A.) - Business Management
DeVry University Chicago Campus
General Manager of Food Service
Dave's Hot Chicken
2024 - Current