Brayan David Hernandez
Buena Park,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Successful at analyzing and solving information system problems with speed and accuracy to support business needs. Experienced in working with information from different data centers. Maintains both hardware and software system components in optimal condition.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Systems Manager
Modelo Beer
Morelia, Michoacan
06.2022 - 05.2024
- Troubleshot hardware and software issues in a timely manner to prevent disruption of service.
- Assisted IT personnel in the setup of workstations, printers, scanners .
- Authored and maintained system technical documentation.
- Performed technical support for users via in-person, telephone and electronic means.
- Controlled operational IT budget and expenditures within department parameters.
Technical Support Engineer
Bet-gui
Uruapan, Michoacan
01.2020 - 05.2022
- Provided remote assistance to end-users when needed.
- Created user accounts in Active Directory while maintaining proper security protocols.
- Configured, maintained, and monitored computer systems for optimal performance.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
Education
B.Eng - Computer Systemes Engineer
UNID
Michoacan08-2023
Skills
- Hardware updates
- Capacity Planning
- Technical Support
- Application testing
- IT Asset Management
- Problem-solving abilities
- Software licenses and patches
- Security Planning
- Adaptability
Certification
- microsoft office packaging
Languages
Spanish
Full Professional
English
Limited
Timeline
Systems Manager
Modelo Beer
06.2022 - 05.2024
Technical Support Engineer
Bet-gui
01.2020 - 05.2022
B.Eng - Computer Systemes Engineer
UNID
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