Detail-oriented e-commerce specialist with strengths in order processing, data analysis, and Microsoft Excel. Supports inventory tracking, checkout troubleshooting, and team training to improve workflow efficiency and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Shopgoodwill E-commerce Specialist
Goodwill
Muncie, Indiana
06.2024 - Current
Analyzed website traffic and sales data to inform marketing strategies and enhance customer engagement.
Resolved customer checkout issues, improving user experience and satisfaction during the purchasing process.
Supported logistics tasks, including order processing, inventory tracking, and shipment monitoring.
Trained new staff on efficient use of the e-commerce system.
Collaborated with retail teams to efficiently process incoming donations, enhancing inventory availability.