Victoria Carrizo
Miami,FL
Overview
7
7
years of professional experience
1
1
Certification
Work History
E-Commerce Specialist
saferite solutions
miami, fl
12.2023 - Current
- Managed product listings across multiple online platforms.
- Conducted market research to identify emerging trends and opportunities.
- Collaborated with marketing team to develop effective promotional campaigns.
- Trained new team members on e-commerce best practices and tools.
- Monitored competitor strategies to ensure competitive positioning in the market.
- Coordinated logistics operations such as order processing, inventory management, and shipment tracking.
- Optimized product listings on various e-commerce platforms for maximum visibility and engagement.
- Conducted keyword research to enhance ad targeting and optimize performance.
- Analyzed campaign data to identify trends and improve advertising strategies.
Business development
saferite solutions
Chatsworth, CA
04.2023 - 12.2023
- Identified opportunities to increase revenue through new business development.
- Identified new opportunities for business development within the the safety industry
- Managed daily operations of business development projects.
Inside Sales Representative
Saferite Solutions
miami, fl
07.2021 - 04.2023
- Engaged clients through phone and email communications to identify needs.
- Managed customer accounts by updating information and tracking orders.
- Utilized CRM software to maintain accurate sales records and insights.
- Assisted in resolving customer inquiries and complaints efficiently and professionally.
- Participated in team meetings to share insights and strategies for improving sales techniques.
Customer Service Manager
Roadway Towing
miami, fl
01.2019 - 06.2021
- Managed daily customer inquiries and resolved service-related issues efficiently.
- Trained new staff on customer service protocols and company policies.
- Coordinated towing services with drivers to ensure timely response to requests.
- Monitored team performance and provided constructive feedback regularly.
- Handled escalated customer complaints with professionalism and empathy.
Education
Bachelor of Science - Business Administration
Rafael Urdaneta University
Venezuela03-2018
Skills
- E-commerce optimization
- Market research
- Data analysis
- Keyword research
- Customer relationship management
- Logistics coordination
- Order processing
- Problem solving
- Adaptability and flexibility
- Pricing strategy
Languages
English
Elementary
Spanish
Native/ Bilingual
Certification
3M safety awareness class
Timeline
E-Commerce Specialist
saferite solutions
12.2023 - Current
Business development
saferite solutions
04.2023 - 12.2023
Inside Sales Representative
Saferite Solutions
07.2021 - 04.2023
Customer Service Manager
Roadway Towing
01.2019 - 06.2021
Bachelor of Science - Business Administration
Rafael Urdaneta University