John Joseph
Orlando,FL
Summary
Results-driven Operations Professional with experience in manufacturing, warehouse operations, customer service, and team leadership. Proven ability to coordinate daily operations, improve workflows, manage inventory, maintain accurate documentation, and deliver exceptional customer service. Skilled in process improvement, logistics coordination, negotiation, problem-solving, and cross-functional collaboration. Recognized for adapting quickly to changing priorities while supporting operational efficiency and organizational success.
Overview
2027
2027
years of professional experience
Work History
E-Commerce Specialist
Self-employed
Orlando, Florida
2026 - Current
- Managed website design, development, content production, SEO, SEM optimization, and analytics tracking for multiple e-commerce sites to create a cohesive online experience.
- Optimized product listings on e-commerce sites through keyword research and SEO techniques.
- Ensured compliance with relevant regulations governing digital marketing activities within the e-commerce space.
- Developed innovative business strategies that increased market presence and engagement.
- Analyzed pricing data to identify competitive market rates, supporting strategic pricing decisions.
- Managed project timelines and resources to ensure efficient operations.
- Investigated customer service industry trends to improve service delivery.
- Engaged with shoppers to provide exceptional customer service.
Screen printing operations Technician
Screenworksusa
Orlando, Florida
01.2024 - 06.2026
- Operated printing machines to produce high-quality graphics and materials efficiently.
- Led output planning and controls, assessing and troubleshooting to ensure smooth operations.
- Collaborated with the engineering team to develop solutions that streamlined production processes.
- Communicated with supervisors to resolve production issues swiftly and maintain workflow.
- Conducted routine maintenance on equipment to ensure optimal performance.
- Collaborated with team members to enhance communication and workflow efficiency, with human resources to support employee management and organizational planning.
Operations Team Leader
Victory Tailgate
Orlando, Florida
01.2022 - 12.2023
- Led team in daily operations, ensuring consistent achievement of efficiency and productivity targets.
- Supervised operations team, fostering collaboration to achieve performance goals.
- Developed and executed scalable operational plans for peak seasons.
- Monitored inventory levels and managed supply chain logistics, contributing to streamlined operations.
- Oversaw quality control processes, achieving xx% improvement in product and service quality.
- Analyzed data from various sources to inform operational strategies.
Client Service Specialist
SunPass
Orlando, Florida
10.2021 - 01.2022
- Resolved customer complaints efficiently and empathetically.
- Supported clients with account inquiries and service requests, enhancing their overall experience.
- Collaborated with operational teams to resolve service issues, contributing to improved client satisfaction.
- Analyzed client feedback to improve overall service experience.
- Managed account updates using SunPass customer service software.
- Coordinated webinars and online events to educate customers on maximizing the use of company services.
Customer Support Specialist
Walmart
Coral Springs, Florida
08.2019 - 09.2021
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with inquiries about products and services.
- Educated customers on store policies, promotions, and loyalty programs to enhance customer understanding and satisfaction.
- Managed returns and exchanges according to company guidelines, ensuring smooth transactions and positive customer experiences.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Coordinated with third-party vendors to resolve escalated customer issues, facilitating timely solutions and maintaining customer trust.
Education
High School Diploma -
Coral Springs High School
Coral Springs, FL06-2018
Skills
- Quality control
- Production troubleshooting
- Operations management
- Operations planning
- Process improvement
- Data analysis
- Microsoft Excel
- Inventory management
- Logistics coordination
- Team leadership
- Collaboration skills
- Client relations
- Customer service
- Conflict resolution
- Problem solving
- Logistics coordination
- E-commerce optimization
- Customer support
- Equipment maintenance
Timeline
Screen printing operations Technician
Screenworksusa
01.2024 - 06.2026
Operations Team Leader
Victory Tailgate
01.2022 - 12.2023
Client Service Specialist
SunPass
10.2021 - 01.2022
Customer Support Specialist
Walmart
08.2019 - 09.2021
E-Commerce Specialist
Self-employed
2026 - Current
High School Diploma -
Coral Springs High School