MARC CHARLES
Summary
Results-driven E-Commerce Specialist recognized for high productivity and efficient task completion.Specialize in SEO optimization, digital marketing strategies, and inventory management to enhance online sales performance.Excel in communication, teamwork, and problem-solving to effectively collaborate with cross-functional teams and ensure project success.
Skilled marketing professional operates well in fast-paced, demanding environments. Experienced at meeting tough deadlines and challenging objectives.
Overview
5
5
years of professional experience
2025
2025
years of post-secondary education
Work History
E-Commerce Specialist
Whole Food Market
New York
08.2025 - Current
- Analyzed customer feedback to improve online shopping experience.
- Managed product listings on e-commerce platforms to enhance visibility.
- Monitored inventory levels and collaborated with suppliers for restocking.
- Trained team members on e-commerce best practices and tools.
- Selected and picked orders accurately for timely shipment.
- Packaged grocery items accurately and efficiently for customer orders.
- Maintained cleanliness and organization of packing area throughout shifts.
- Collaborated with team members to ensure timely order fulfillment.
- Assisted customers with locating desired products within the store.
- Ensured that fresh produce was properly stored at appropriate temperatures to maintain quality standards.
- Worked closely with other staff members to meet daily goals and objectives.
Store Support
Raymour and Flanigan
01.2021 - 09.2023
- Associate that takes care of the store organizes daily management task and does heavy lifting and building of products for showroom as well as taking care of inventory.
- Provided guidance and support during implementation of new systems and processes throughout the store.
- Provided support to other departments by responding quickly to their requests for assistance.
- Tracked purchase order shortages daily by scanning and emailing short invoices to store support.
- Trained new associates on operational procedures and customer service standards.
- Handled product returns and exchanges according to store policies.
- Supported management in executing promotional activities and events.
- Stocked shelves with merchandise according to company guidelines.
- Handled customer complaints in an efficient manner while maintaining a professional attitude at all times.
Canvasser
Venture Solar
01.2021 - 02.2022
- Door to Door sales, generating leads and setting appointments to close sales.
- Also able to keep interest in customers and talk to people very easily.
- Engaged with potential customers to promote solar energy solutions.
- Assisted in scheduling appointments for solar consultations and assessments.
- Gathered customer feedback to enhance service offerings and outreach strategies.
- Conducted door-to-door outreach to educate communities on solar benefits.
- Collaborated with team members to refine canvassing techniques and approaches.
- Utilized CRM software to track leads and manage customer interactions effectively.
- Maintained up-to-date knowledge of solar products and industry trends for effective communication.
- Identified target areas for canvassing efforts based on demographic information.
- Obtained signatures and personal information for electoral parties and businesses.
- Created promotional materials such as brochures, flyers, and posters for distribution during canvassing efforts.
Education
Bachelor of Science - Digital Marketing
St. John's University
Brooklyn, NY 08.2021 - 05.2025
Abraham Lincoln
Brooklyn, NYSkills
- Product Specifications
- Technology Interfaces
- Lifting Heavy Items
- Team Motivation
- Computer Skills
- Systematic Changes
- Independent Work
- Task Focus
- Driven
- Current Technology Knowledge
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Online merchandising
- Customer analytics
- Order fulfillment
- CRM software usage
- Product knowledge
- Solar energy solutions
- Sales techniques
- Market analysis
- Sales support
- Quality assurance
- POS systems proficiency
- Goal-oriented mindset
- Content marketing
- Social media management
- Effective communication
- Creative thinking
- Time management
- Market research and analysis
- E-commerce management
- Strategic planning
- Leadership skills
- Sales and marketing
- Database creation
- Microsoft Office Suite
- PowerPoint
- Business plan assessment
- Marketing strategy
- Marketing initiatives
- Adaptability
- Competitive intelligence
Awards And Acknowledgements
- Numerous honor rolls, 2022
- Numerous perfect attendance awards
- Employee of the month, 2022
- High school diploma (early graduation honors)
- Leadership award, 2021
- Employee of the month at Raymour and Flanigan
- Won church service awards for working with children and doing workshops, 2017
Timeline
E-Commerce Specialist
Whole Food Market
08.2025 - Current
Bachelor of Science - Digital Marketing
St. John's University
08.2021 - 05.2025
Store Support
Raymour and Flanigan
01.2021 - 09.2023
Canvasser
Venture Solar
01.2021 - 02.2022
Abraham Lincoln