Kenney Ricker
Greeneville,TN
Summary
Results driven Product Specialist with extensive experience in cross-functional collaboration and technical assistance. Skilled in LSHT motor markets, training while providing exceptional customer support, ensuring timely shipments and product availability to Distribution and OEM'S.
Overview
47
47
years of professional experience
Work History
LSHT Motor Product Specialist
Motion & Flow Control Products, Inc.
Greeneville, Tennessee
10.2022 - 05.2026
- Collaborated with cross-functional teams to establish LSHT motor build center in Bakersfield, CA, defining product specifications, optimizing inventory levels, and creating test stands and detailed parts breakdowns in excel.
- Managed inventory levels and ensured product availability for timely shipments, contributing to customer satisfaction.
- Conducted product demonstrations and training sessions for internal staff and customers.
- Collaborated with engineering teams to troubleshoot product issues.
- Recommended tailored product series based on customer requirements.
- Provided technical assistance for field sales teams for possible crossover.
- Facilitated fast delivery of parts from OEM to MFCP for urgent needs.
- Demonstrated products at trade shows and other venues, effectively addressing inquiries from potential buyers to enhance product visibility.
Product Manager
Parker Hannifin Corp.
Greeneville, TN
04.1979 - 10.2022
- Coordinated with engineering and an ad agency to develop new service and product catalogs, enhancing market offerings.
- Organized special promotions, including trade shows and promotional product events, to increase brand visibility.
- Prepared marketing campaign budgets with finance personnel.
- Cultivated business partnerships that strengthened relationships with internal and external stakeholders.
- Conduct training, maintain and approve Motor Build Centers for PMD Division products.
- Product support for all products at PMD Greeneville TN for the entire global market in person, teams, phone or email.
- Assist customers with breakdown, parts, replacement selection and application questions.
- Maintained OEM and technical emails, ensuring timely responses to customer inquiries.
- Update and maintain web-based crossover information.
- Assist ATR (Quality) returns with eyes on quality.
Education
Manufacturing Technology
Vocational Technical
Greeneville, TN01-1989
General Studies
Walters State Community College
Morristown, TN01-1983
Fort Leonard Wood - Fort Bragg NC
United States Army Reserve
Greeneville, TN01-1977
High School Diploma -
South Greene
Greeneville, TN05-1977
Skills
- Product specifications
- Product demonstration and specifications
- Technical assistance
- Inventory management
- Cross-functional collaboration
- Customer driven to build lasting relationship
Job levels
- Marketing Product Manager - Parker 2018-2022
- Technical Service Manager - Parker 2000-2018
- Engineering Lab Tech 1 Specialist - Parker 1998-2000
- Engineering Lab Tech Specialist - Parker 1993-1998
- Engineering Lab Tech - TRW April 2. 1979 Parker bought TRW 1993
Timeline
LSHT Motor Product Specialist
Motion & Flow Control Products, Inc.
10.2022 - 05.2026
Product Manager
Parker Hannifin Corp.
04.1979 - 10.2022
Manufacturing Technology
Vocational Technical
General Studies
Walters State Community College
Fort Leonard Wood - Fort Bragg NC
United States Army Reserve
High School Diploma -
South Greene