Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gibran Rocha

Aliso Viejo,CA

Summary

Accomplished e-commerce manager and Customer service Representative known for driving customer satisfaction and optimizing sales strategies. Strong analytical skills paired with effective team leadership ensure operational excellence and enhanced customer experiences.

Overview

2
2
Languages
6
6
years of professional experience

Work History

Manager of Digital E-commerce division

Albertsons
Ladera Ranch, California
02.2023 - 08.2026
  • Analyzed online sales trends, web traffic analytics, and conversion rates to shape strategic decisions.
  • Coordinated staff schedules to ensure optimal coverage during peak hours, enhancing customer service.
  • Addressed customer inquiries and issues promptly, improving overall customer satisfaction.
  • Maintained comprehensive product knowledge to deliver accurate information to customers.

Carpenter Apprentice

Chandler's lighting
Mission viejo, CA
06.2020 - 06.2025
  • Installed drywall, flooring, and cabinetry to enhance property aesthetics and functionality.
  • Measured and cut materials to specifications for project requirements.
  • Contributed to construction of custom lighting fixtures using hand and power tools, enhancing design quality.
  • Executed plumbing repairs and installations in residential and commercial settings, improving functionality.
  • Ensured clean and organized workspace, supporting safety and operational efficiency.

Education

Some College (No Degree) - Business Communication

Saddleback College
Mission Viejo, CA

High School Diploma -

Capistrano Valley High School
Mission Viejo, CA
06-2022

Skills

  • E-commerce strategy
  • E-commerce optimization
  • Online sales analysis
  • Digital marketing
  • Data analysis
  • Product strategy
  • Customer relationship management
  • Team leadership
  • Time management
  • Verbal and written communication
  • Relationship building

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Manager of Digital E-commerce division

Albertsons
02.2023 - 08.2026

Carpenter Apprentice

Chandler's lighting
06.2020 - 06.2025

Some College (No Degree) - Business Communication

Saddleback College

High School Diploma -

Capistrano Valley High School

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Gibran Rocha