
Dynamic and disciplined professional with extensive experience in leadership, team development, customer service, and hands-on automotive repair. Proven ability to manage high-pressure environments, streamline operations, and support team goals while delivering exceptional results as a Ford-certified General Service and Used Car Technician. Highly adaptable, self-motivated, and committed to maintaining maximum efficiency and quality in the service bay.
Leadership & Staff Development
Operations Management & Scheduling
Sales & Revenue Growth
Sales Training & Coaching
Phone Sales & Customer Follow-Ups
Direct Customer Sales & Enrollment
Customer Service Excellence
Conflict Resolution & Stress Management
Problem Solving & Critical Thinking
Microsoft Office Suite (MOS Certified)
Introductory Programming Languages
Discipline, Focus, and Persistence