Brayden Graham
Layton,UT
Summary
Clerical professional with over 3 years of experience, adept in transforming customer service and clerical operations through innovative strategies and meticulous attention to detail. Leveraging skills in time management, customer relationship management, and multitasking to enhance operational efficiency and client satisfaction. Eager to apply a forward-thinking approach and exceptional planning abilities in a dynamic new role, aiming to drive future growth and excellence.
Overview
8
8
years of professional experience
Work History
Production Worker
Autoliv
Ogden, UT
09.2024 - Current
- Operating machinery: Set up, operate, and maintain machinery and production lines
- Monitoring production: Monitor production processes to ensure quality and efficiency
- Inspecting products: Inspect finished products for defects and ensure they meet quality standards
- Following safety procedures: Ensure adherence to safety regulations and protocols
- Cleaning and maintaining: Clean and maintain work areas and machinery
- Assembling goods: Assemble goods on a production line
- Storing goods: Store goods and raw materials, using lifting equipment
- Reporting data: Record and report production data accurately
- Troubleshooting: Perform troubleshooting tasks as necessary
- Completing productivity reports: Complete productivity reports, detailing the number of parts or products made during each shift
- Updating logs: Update logs with maintenance information
Receptionist
HR Block
Layton
02.2024 - 05.2024
- Orchestrated front desk operations at a bustling tax service firm
- Attained 95% client satisfaction through prompt and efficient service
- Employed MS Office Suite for seamless scheduling and data management
- Addressed and resolved client inquiries, elevating customer experience
- Fueled a 20% surge in client retention via exceptional service delivery
Staffing Agent
Ascend staffing
Layton
03.2023 - 07.2023
- Managed recruitment processes, ensuring efficient staffing
- Implemented innovative strategies, boosting placement rates by 15%
- Leveraged analytical skills to optimize candidate-job match
- Resolved complex staffing issues, enhancing client satisfaction
- Pioneered staffing solutions, elevating agency's profile in competitive markets
Dispatcher/ Router
American Logistics Company
Saint George, UT
01.2020 - 04.2021
- Investigated and resolved customer and vendor issues to retain business
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs
- Tracked changes in computer system to keep records current and accurate
- Addressed questions, problems or requests for service or equipment
- Monitored dispatch board and adjusted call priorities regularly based on caller needs
- Trained employees on triaging and dispatching procedures to properly handle daily calls
- Recorded results of service calls to create report summaries for senior management
- Kept detailed and updated records of calls in physical and electronic databases
Front Desk Clerk
Motel 6 and Studio 6
Saint George, UT
09.2018 - 12.2019
- Managed front desk operations at Motel 6 and Studio 6, ensuring smooth check-in and check-out processes
- Enhanced guest satisfaction by promptly responding to inquiries and requests, both online and offline
- Maintained accurate customer data in reservation systems, updating room changes as necessary
- Ensured the reception area was always clean and presentable, reflecting a professional business reputation
- Handled payment processing efficiently, providing customers with accurate receipts and change
- Efficiently managed front desk, enhancing guest experience and streamlining check-in process
- Spearheaded guest service improvements, leading to a more efficient reservation system
Team Member
Pizza Hut
Ogden, UT
09.2016 - 07.2018
- Delivered exceptional customer service, resolving issues promptly to ensure satisfaction
- Efficiently rotated through various stations, adapting to team needs and enhancing productivity
- Managed cash transactions, ensuring accuracy and reliability in handling large sums
- Implemented inventory control measures, maintaining optimal stock levels and minimizing waste
- Produced high-quality products, meeting customer expectations consistently
Education
Welding Certificate -
Ogden Weber Technical College
Ogden, UT05.2018
High School Diploma -
Bonneville High School
Ogden, UT05.2018
Some College (No Degree) - Business Administration
Dixie State University
Skills
- Organizational Skills
- Working with Customers
- Multitasking
- Planning
- Communication Skills
- Clerical
- Customer Service
- Call Center
- Telephone Etiquette
- People Skills
- Time Management
- Welding
- Logistics
- Fabrication
- Blueprint Reading
- MIG Welding
- Typing
- Customer Relationship Management
- Data Entry
- Call Center Software
- Speech Clarity
- Dispatch Record-keeping
- Service Planning
- Verbal and Written Communication
- Problem solving
- Critical thinking
- Teamwork
- Attention to detail
Timeline
Production Worker
Autoliv
09.2024 - Current
Receptionist
HR Block
02.2024 - 05.2024
Staffing Agent
Ascend staffing
03.2023 - 07.2023
Dispatcher/ Router
American Logistics Company
01.2020 - 04.2021
Front Desk Clerk
Motel 6 and Studio 6
09.2018 - 12.2019
Team Member
Pizza Hut
09.2016 - 07.2018
Welding Certificate -
Ogden Weber Technical College
High School Diploma -
Bonneville High School
Some College (No Degree) - Business Administration
Dixie State University