Marina Manager with a proven track record at The City of Fredericksburg, excelling in staff training and regulatory compliance. Enhanced operational efficiency and customer satisfaction through proactive problem-solving and effective communication. Skilled in emergency response planning, ensuring a safe environment while fostering team development and motivation.
Overview
3
3
years of professional experience
Work History
Marina Manager
The City of Fredericksburg
04.2022 - Current
Fostered a positive work environment by recognizing employee achievements and maintaining open communication channels allowing concerns to be addressed promptly.
Provided ongoing training opportunities for employees to enhance their skills in customer service, boat handling techniques, safety procedures among others.
Enhanced safety measures, conducting regular inspections of facilities, equipment, and infrastructure to ensure compliance with regulations.
Ensured proper standard operating procedures were maintained including insurance policies/licenses required for operating a successful Marina.
Assigned work to staff, set schedules, and motivated strong performance in key areas.
Conducted market research analyzing competitor offerings allowing adjustments to pricing structures or amenities provided to maintain competitiveness within the industry.
Streamlined marina operations for improved efficiency through regular evaluation of staff performance and updating procedural manuals.
Implemented an effective maintenance schedule for timely repairs and upkeep of docks, piers, boats, and other marina assets.
Maintained high customer satisfaction with proactive communication, addressing concerns promptly, and providing exceptional service.
Recreation Program Assistant
The City of Fredericksburg
11.2024 - Current
Enhanced participant satisfaction by implementing diverse recreational programs and activities.
Assisted in organizing sports camps that fostered a sense of belonging among community members.
Maintained clean and safe facilities, ensuring a positive experience for all program attendees.
Conducted regular facility inspections to identify maintenance needs, ensuring timely repairs as needed.
Primary resource for any needs for any player or spectator at events with multiple sports games happening.
Middle School Soccer Coach
Fredericksburg Academy
08.2024 - Current
Collaborated with school staff to ensure a safe and supportive environment for student-athletes both on and off the field.
Increased player confidence through consistent encouragement, recognition of achievements, and constructive feedback during practices and games.
Supported fellow coaches in developing cohesive coaching strategies across multiple school sports teams for overall athletic program success.
Education
Business Management
Spotsylvania High School
Spotsylvania, VA
Skills
Staff training and development
Skilled in computer operations and software applications