Brayden Hanna

At Smoked I learn many different new skills. I started off as a food runner just learning the menu, table numbers, staff expectations, food appearances and how Smoked operates for its customers. Once I got the hang of the food runner role, the owner saw fit in me to start training to become a server. I started slowly training with the owner and other experienced servers to learn the menu in depth, how to greet customers and how to take orders. Once I got off of training, I started to work a few shifts each week serving and running food as a part time job after school. This job has taught me how to work with people older than me and how to communicate and build a bond between co-workers inside and outside of work.

• Delivered food and beverages to tables efficiently, ensuring customer satisfaction and prompt service.
• Assisted kitchen staff by organizing orders and maintaining cleanliness in service areas.
• Supported front-of-house operations by managing inventory levels of tableware and supplies.
• Maintained knowledge of menu items to provide accurate information and recommendations to guests.
• Communicated effectively with servers and kitchen staff to ensure timely order fulfillment.
• Greeted customers and provided outstanding customer service.
• Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
• Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
• Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
• Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.

• Prepared and served high-quality coffee beverages while ensuring customer satisfaction.
• Operated espresso machines, grinders, and brewing equipment efficiently.
• Maintained cleanliness and organization of workstations and dining areas.
• Assisted in training new baristas on recipes and operational procedures.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Cleaned counters, machines, utensils, and seating areas daily.
• Controlled line and crowd with quick, efficient service.
• Managed and supervised other baristas.

• Bagged groceries efficiently, ensuring customer satisfaction and timely service.
• Assisted customers with product inquiries and provided friendly support during checkout process.
• Maintained cleanliness and organization of bagging area to enhance operational efficiency.
• Collaborated with cashiers to streamline checkout procedures, reducing wait times for customers.
• Trained new employees on proper bagging techniques and customer service best practices.
• Delivered consistent quality service, contributing to positive shopping experiences for customers.
• Assisted in maintaining a clean store environment for a pleasant shopping experience.
• Greeted guests entering and exiting store to foster customer satisfaction.
• Bagged customer purchases while paying mind to industry best practices.
• Maintained customer satisfaction by assisting with carrying out goods.
• Answered customer inquiries and provided product guidance.
• Answered calls over the phone to work with customers on inquiries within the store.