Brayden Hedges
Midland
Summary
Resourceful technician known for attention to detail and multitasking abilities. Successfully implemented process improvements and trained team members, fostering a safe and efficient work environment.
Reliable and detail-focused, with strong aptitude for troubleshooting and problem-solving in technical environments. Possesses foundational knowledge in electronics and mechanical systems, coupled with hands-on skills in equipment maintenance and repair. Dedicated to ensuring operational efficiency and contributing to team success through precise and accurate work.
Overview
4
4
years of professional experience
Work History
Worship Tech
Stonegate Fellowship
Midland, TX
12.2023 - 06.2026
- Operated and maintained technical equipment to ensure optimal performance and reliability.
- Diagnosed and resolved technical issues efficiently, minimizing downtime across operations.
- Collaborated with team members to streamline processes and enhance workflow efficiency.
- Conducted routine inspections and preventive maintenance on tools and machinery to uphold safety standards.
- Trained new technicians on equipment handling procedures, fostering a culture of safety and competence.
- Implemented improvements to existing processes, increasing operational effectiveness within the team.
- Monitored inventory levels of supplies and tools, ensuring availability for uninterrupted operations.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Worked with diverse types of weather and ground conditions.
- Managed maintenance activities, supervised staff, and inspected equipment.
IT Support Specialist
Stonegate Fellowship
Midland, TX
09.2022 - 12.2023
- Provided technical support for hardware and software issues, ensuring efficient operations across departments.
- Diagnosed and resolved IT incidents promptly, enhancing user satisfaction and minimizing downtime.
- Maintained documentation of troubleshooting processes to improve knowledge sharing among team members.
- Assisted in the implementation of new software solutions, streamlining workflows and improving system performance.
- Trained end-users on IT systems and best practices, fostering a culture of self-sufficiency and competence.
- Collaborated with cross-functional teams to identify technology needs and propose effective solutions aligned with organizational goals.
- Monitored system performance metrics, identifying trends to proactively address potential issues before escalation.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Managed high levels of call flow and responded to technical support needs.
- Led initiatives to improve IT support processes, increasing efficiency and responsiveness within the support team.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Tested new software and hardware prior to deployment.
- Assisted in development of system security protocols.
Education
High School Diploma -
Midland High School
Midland, TXSkills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- Quality control
- Mechanical Knowledge
- Preventive Maintenance
Accomplishments
- Led a team of operators to set the average fastest operation time and quality yield from start to finish.
Timeline
Worship Tech
Stonegate Fellowship
12.2023 - 06.2026
IT Support Specialist
Stonegate Fellowship
09.2022 - 12.2023
High School Diploma -
Midland High School