Brayden Karsten
Zeeland,MI
Summary
Professional with extensive experience in managing client relationships and ensuring seamless service delivery. Known for strong focus on team collaboration and achieving impactful results. Adaptable and reliable, skilled in conflict resolution and process optimization. Valued for excellent interpersonal skills and proactive approach to customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinical Service Liaison
La Frontera Empact
07.2023 - Current
- Completed intakes, annual assessments, and SMI evaluations with clients.
- Facilitated group therapy sessions, fostering a supportive environment for clients to share experiences and coping strategies.
- Developed strong rapport with clients, building trust and enabling more effective case management interventions.
- Increased client satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
Front Desk Attendant
Village Health Clubs & Spa
04.2022 - 06.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed customer complaints and rectified issues to complete satisfaction.
Lead Painter
Nienhuis Painting
04.2021 - 08.2021
- Primed, painted, varnished and lacquered walls and surfaces.
- Collaborated with other tradespeople to coordinate schedule and workflow, resulting in smooth project completion.
- Organized daily job site clean-up efforts, maintaining a professional appearance throughout the duration of the project.
Masonry Apprentice
Karsten Masonry
06.2018 - 08.2020
- Assisted in achieving high-quality masonry work by maintaining tools and equipment, keeping job sites clean and organized.
- Aided senior masons in efficiently constructing walls, partitions, arches, fireplaces, chimneys, and other structures as per blueprints or project requirements.
- Adapted quickly to new project demands by swiftly learning how to operate different types of machinery or specialized tools when required.
Lead Cook
Kilwins Chocolates & Ice Cream
06.2016 - 05.2018
- Prepared baked goods in a fast-paced environment working with teammates to maintain a high customer satisfaction rate.
- Supervised bank deposits and securit procedures to support store opening and closing.
Education
Master of Science - Social Work
Grand Canyon University
Phoenix, AZ05-2026
Bachelor of Science - Behavioral Health Science
Grand Canyon University
Phoenix, AZ04-2023
Skills
- Rapport Building
- Problem-solving skills
- Time management
- Calm and professional under pressure
- Adaptability and flexibility
Affiliations
- National Association of Social Workers
Certification
- CPR/AED Certification
Timeline
Clinical Service Liaison
La Frontera Empact
07.2023 - Current
Front Desk Attendant
Village Health Clubs & Spa
04.2022 - 06.2023
Lead Painter
Nienhuis Painting
04.2021 - 08.2021
Masonry Apprentice
Karsten Masonry
06.2018 - 08.2020
Lead Cook
Kilwins Chocolates & Ice Cream
06.2016 - 05.2018
- CPR/AED Certification
Master of Science - Social Work
Grand Canyon University
Bachelor of Science - Behavioral Health Science
Grand Canyon University
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