Brayden Martinez
Dallas,Texas
Summary
Highly motivated and dedicated individual with a strong background in I.T. Support. Seeking a challenging position where I can utilize my technical skills, problem-solving abilities, and customer service expertise to provide efficient and effective solutions. Committed to delivering exceptional service and contributing to the success of the organization.
Overview
3
3
years of professional experience
Work History
I.T Support Intern
Dallas College
02.2023 - 06.2024
- Provided frontline technical support to end-users, troubleshooting hardware and software issues, conducting diagnostics, and resolving incidents within agreed service level agreements
- Assisted in the implementation and configuration of new systems, software, and network infrastructure, ensuring seamless integration and minimal disruption to business operations
- Collaborated with cross-functional teams to develop and deliver training programs, empowering users to effectively utilize IT resources and improve productivity
- Maintained accurate documentation and knowledge base, recording issues, solutions, and best practices to streamline troubleshooting processes and enhance user support.
Level II Security
American Airlines Center
11.2023 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Ensured prohibited items aren't allowed in the building.
- Helped create a safe distance between guests and athletes.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Part-time office assistance
Jose Lemus Trucking
01.2021 - 01.2023
- Prepared checks for handing out to drivers, greets drivers upon arrival, passes out checks to drivers, filing, making copies, collecting paperwork from new drivers. Helped with Databases and setting up computer hardware.
Education
AAS Personal Computer Support - Information Technology
Dallas College
DALLAS, U.S05.2024
GED -
Seagoville High School P-Tech
DALLAS, U.S05.2024
Bachelor of Science - Computer Information Systems And Technology
The University of Texas At Dallas
Richardson, TX 08.2024 - Current
Skills
- Technical Troubleshooting
- Customer Service
- Imaging
- Networking
- Communication
- Teamwork
- PC Support
Personal Information
Date of Birth: 11/06/2005
Timeline
Bachelor of Science - Computer Information Systems And Technology
The University of Texas At Dallas
08.2024 - Current
Level II Security
American Airlines Center
11.2023 - 04.2024
I.T Support Intern
Dallas College
02.2023 - 06.2024
Part-time office assistance
Jose Lemus Trucking
01.2021 - 01.2023
AAS Personal Computer Support - Information Technology
Dallas College
GED -
Seagoville High School P-Tech
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