Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deonus Pickett

Pensacola,Florida

Summary

Dedicated and enthusiastic individual with strong organizational skills, aiming to excel in an entry-level I.T. Role. Committed to fostering team success and advancing company objectives. Eager to apply skills and passion to create a positive impact within the organization. Prepared to support the team in reaching collective goals with a proactive approach.

Overview

19
19
years of professional experience
1
1
Certification

Work History

I.T. Support Specialist

WTEC Energy
03.2025 - Current
  • Provided technical support for hardware and software issues, ensuring swift resolution and minimal downtime.
  • Assisted users with troubleshooting network connectivity problems, enhancing overall system performance.
  • Documented and maintained user guides and technical manuals to streamline support processes.
  • Implemented best practices for IT security, safeguarding sensitive information from potential breaches.
  • Analyzed support ticket trends to identify recurring issues, driving proactive solutions and enhancements.
  • Used ticketing systems to manage and process support actions and requests.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Configured and tested new software and hardware.
  • Tested new software and hardware prior to deployment.

Lead Quality Inspector

Gulf cable
11.2021 - Current
  • Demonstrated ability to effectively lead teams in the inspection process.
  • Assisted senior management in developing strategies for improving overall product quality.
  • Developed and implemented quality control procedures to ensure accuracy of product specifications.

Lead Production Operator

Carlisle construction materials
08.2006 - 10.2021
  • Implemented cost-saving measures to optimize resource utilization.
  • Collaborated closely with other departments such as engineering and purchasing to ensure smooth functioning of overall operations.
  • Supervised a team of operators to ensure efficient functioning of the production line.
  • Conducted training sessions for new operators on safe work practices and machine operations.
  • Identified potential risks associated with each stage of the production cycle, then devised strategies to mitigate them.
  • Assisted in resolving customer complaints regarding product defects or malfunctions.
  • Monitored employee performance through regular reviews and provided feedback as required.
  • Ensured compliance with company policies and regulatory requirements pertaining to production activities.
  • Demonstrated expertise in operating production machinery and equipment.
  • Provided technical support in troubleshooting operational issues arising during production runs.
  • Prepared reports on daily, weekly, monthly production metrics for senior management review.

Education

Some College (No Degree) - Information Technology

George Stone Technical College
Pensacola, Florida

Skills

  • Quality assurance metrics
  • Effective communication
  • In-process inspection
  • Quality control management
  • Customer service
  • Application installations
  • Desktop support
  • Teamwork and collaboration
  • Multitasking
  • Problem-solving
  • Attention to detail
  • Technical support
  • Technical troubleshooting
  • Software installation

Certification

  • Comptia A+
  • ITS device configuration
  • ITS network security
  • Cisco CCT
  • Comptia security+
  • ITS networking
  • ITS cybersecurity
  • Comptia Network+ in progress

Timeline

I.T. Support Specialist

WTEC Energy
03.2025 - Current

Lead Quality Inspector

Gulf cable
11.2021 - Current

Lead Production Operator

Carlisle construction materials
08.2006 - 10.2021

Some College (No Degree) - Information Technology

George Stone Technical College

Similar Profiles

  • Tony Kelly

    Tony KellyTony Kelly

    Asset Inspector,pole Nailing at Energex ,Ergon Energy,Evo Energy, Essential EnergyAsset Inspector,pole Nailing at Energex ,Ergon Energy,Evo Energy, Essential Energy

  • Corey Ricker

    Corey RickerCorey Ricker

    Staffing and Security Liaison (GS-12/13 Level) at REDHORSE Corp, Department of Energy Contractor, Office of Energy Efficiency & Renewable EnergyStaffing and Security Liaison (GS-12/13 Level) at REDHORSE Corp, Department of Energy Contractor, Office of Energy Efficiency & Renewable Energy

  • Heidi West

    Heidi WestHeidi West

    Welder's Helper / Labourer at Pro Canada West Energy/Canadian Plains EnergyWelder's Helper / Labourer at Pro Canada West Energy/Canadian Plains Energy

  • Dr. LaTonya Perkins

    Dr. LaTonya PerkinsDr. LaTonya Perkins

    MSR IV / CCO Fraud & Digital Services at Navy Federal Credit UnionMSR IV / CCO Fraud & Digital Services at Navy Federal Credit Union

  • Jen Wilson

    Jen WilsonJen Wilson

    Head of Business Operations at Modern StoneworksHead of Business Operations at Modern Stoneworks

CREATE PROFILE