Summary
Overview
Work History
Education
Skills
References
Service Excellence Philosophy
Timeline
Generic

Ebony Pool

Euless

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

4
4
years of professional experience

Work History

Production Support Specialist

SafeRent Soluations LLC
Irving
05.2024 - Current
  • Managed user access permissions within the production environment.
  • Collaborated with other teams such as development, operations, and QA.
  • Assisted with troubleshooting network connectivity issues between applications.
  • Resolved escalated issues from the service desk in a timely manner.

Customer Service-Eligible Specialist (wfh)

Rem X
Irving
08.2023 - 04.2024
  • Reviewed documents for accuracy prior to submission or publication.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Participated in ongoing training and compliance activities.

Benefit Analyst Representative

Pride Staffing
Dallas
09.2021 - 04.2023
  • Provided customer service by answering product and service related questions.
  • Maintained detailed records of sales activities, including calls made, follow-ups, and sales closed.
  • Ensured compliance with federal, state, and local regulations affecting benefits programs, including ACA and ERISA.
  • Assisted employees with benefits enrollment and changes, providing guidance on plan options and implications.

Independent Contractor - Grouter

MC Surfaces Inc.
DFW
11.2021 - 06.2022
  • Reviewed work specifications to determine product and material requirements.
  • Measured, mixed and poured liquid and powdered ingredients specific to formulations for various products.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Generated monthly invoices for payment of services rendered by the company.

Customer Service / Scheduler (wfh)

4 Consulting Inc
Dallas
03.2021 - 11.2021
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Inputted patient data into the electronic health record system.
  • Worked closely with project managers to prioritize tasks according to importance and urgency levels.
  • Maintained updated knowledge through continuing education and advanced training.

Education

Some College (No Degree) - General Studies

Cosumnes River College
Sacramento, CA

Skills

  • Microsoft Office expertise
  • Training material development
  • Multi-system operation
  • Critical thinking
  • Analytical reasoning
  • Communication liaison
  • Data analysis
  • Leadership skills
  • Quality assurance metrics

References

Brent Shaw, Owner, Horizon Protection Security, 916.230.1219, Christopher Cox, Manager, MC Surfaces, 214.866.5354, Gaynell James, Court Reporter, Sacramento County Court Office, 916.912.8285, Eddie Perkins, Loss Prevention, 504.458.6608, Victoria Nelson, Billing & Coding, 916.617.9279, Courtney King, Transportation, 817.896.5633

Service Excellence Philosophy

I believe that every customer interaction is an opportunity to build trust and create a positive experience. My approach is centered on active listening, empathy, and proactive problem-solving to not only meet but exceed customer expectations. With my experience in the customer services industry while holding a variety of roles, I have honed my ability to effectively communicate, resolve conflicts, and adapt to diverse customer needs. I am committed to

Timeline

Production Support Specialist

SafeRent Soluations LLC
05.2024 - Current

Customer Service-Eligible Specialist (wfh)

Rem X
08.2023 - 04.2024

Independent Contractor - Grouter

MC Surfaces Inc.
11.2021 - 06.2022

Benefit Analyst Representative

Pride Staffing
09.2021 - 04.2023

Customer Service / Scheduler (wfh)

4 Consulting Inc
03.2021 - 11.2021

Some College (No Degree) - General Studies

Cosumnes River College

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