Brayden McKinsey
Indianapolis,IN
Summary
Detail-oriented System Administrator with expertise in troubleshooting Microsoft 365, Teams, Active Directory, Exchange Online, and SCCM. Effectively resolves complex enterprise endpoint issues through collaborative problem-solving and system management. Delivers comprehensive user support and addresses networking and collaboration platform challenges.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
IT Support Professional
Saab Inc
West Lafayette, Indiana
05.2025 - Current
- Managed software deployments using SCCM, streamlining application distribution processes.
- Configured Windows Server roles such as Active Directory Domain Services, DNS Server role, DHCP Server role, according to organizational requirements.
- Configured Group Policy Objects to enforce organizational policies, enhancing compliance across the domain environment.
- Performed regular maintenance tasks including patching servers, upgrading hardware and software components.
- Assisted in developing automation scripts using Powershell, improving operational efficiency in routine tasks.
Systems Administrator
Phantom Point Technology Services
Crawfordsville, Indiana
01.2024 - 05.2025
- Managed Windows Server installations and configurations for optimal performance.
- Configured and maintained network devices and servers to ensure reliable performance and minimize downtime.
- Monitored system health and responded to alerts for issue resolution.
- Configured firewall rules to maintain security standards across the network.
- Configured and maintained virtual machines for various applications and services.
- Implemented best practices for server management procedures such as patching cycles and configuration changes.
- Assisted in implementing group policies to enhance security protocols.
- Configured network settings including IP addressing, DNS records, and DHCP reservations to facilitate seamless connectivity.
- Documented network configurations and changes to support troubleshooting and future modifications.
IT Support Specialist
Fukai Toyotetsu Indiana Corp.
Jamestown, Indiana
06.2021 - 01.2024
- Delivered technical support to employees, addressing hardware and software issues to maintain operational efficiency.
- Repaired various printer models, ensuring proper functionality and performance.
- Provided technical support for software and hardware issues across multiple platforms.
- Resolved user inquiries through phone, email, and ticketing systems, enhancing user satisfaction and support response time.
- Collaborated with IT teams to troubleshoot network connectivity problems efficiently.
- Compiled and documented solutions in knowledge base, improving resource accessibility for future user assistance.
- Handled customer inquiries via email and phone, providing timely responses.
Education
Bachelor of Science - Network Engineering
Western Governors University
Salt Lake City, UT 08.2023 - 12.2026
Skills
- Software deployment
- Server maintenance
- Network troubleshooting
- Active Directory configuration
- Automation scripting
Certification
Comptia A+
Comptia Net+
Timeline
IT Support Professional
Saab Inc
05.2025 - Current
Systems Administrator
Phantom Point Technology Services
01.2024 - 05.2025
Bachelor of Science - Network Engineering
Western Governors University
08.2023 - 12.2026
IT Support Specialist
Fukai Toyotetsu Indiana Corp.
06.2021 - 01.2024