Brayden Wassler
Kill Devil Hills,NC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Phone Sales Representative
Prime Communications AT&T
Kitty Hawk, NC
06.2024 - Current
- Developed relationships with customers in order to increase sales opportunities.
- Conducted follow-up calls with existing clients to cross-sell new products.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Recorded customer contact information accurately in the database system for future reference.
- Offered advice on how to use the product effectively for maximum benefit.
- Provided accurate pricing information on products or services requested by customers.
- Answered incoming calls from potential customers, provided product information and answered questions.
- Assisted customers with payment processing, including credit card payments and other forms of payment.
- Adhered to company policies and procedures while handling customer inquiries.
- Kept track of daily sales performance against targets set by management.
- Provided feedback on ways to improve processes related to phone sales operations.
- Analyzed market trends to identify new business opportunities.
- Generated leads through cold calling techniques.
- Followed up with customers after initial phone conversations to ensure satisfaction with purchased product or service.
- Monitored competitor activities closely to stay ahead of the competition.
- Resolved customer complaints in a professional manner while maintaining high levels of customer service.
- Maintained up-to-date knowledge of all products and services available through the company.
- Participated in team meetings discussing strategies for improving sales performance.
- Upsold additional products or services when applicable during phone calls.
Line Cook
Blue Moon
Nags Head, NC
11.2023 - 07.2024
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Ensured that all dishes were prepared according to recipe specifications.
- Inspected equipment for cleanliness prior to use every shift.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Stocked and restocked kitchen supplies as needed.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Communicated effectively with other staff members regarding orders and menu changes.
Line Cook
Salt Box cafe
Kill Devil Hills, NC
09.2016 - 10.2023
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Ensured that all dishes were prepared according to recipe specifications.
- Inspected equipment for cleanliness prior to use every shift.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Stocked and restocked kitchen supplies as needed.
Loader
Lowes Home Improvment
Kill Devil Hills, NC
06.2020 - 10.2020
- Assisted customers with loading purchases into their vehicles upon request.
- Maintained a clean work area at all times by sweeping floors, wiping down surfaces.
- Provided assistance to co-workers when needed throughout the day including but not limited to lifting heavy objects and packing boxes.
- Collaborated with team members to complete projects in a timely manner.
- Responsible for keeping track of shipping documents such as bills of lading and manifests, ensuring they are properly filled out before loading onto trucks.
- Ensured all items were securely fastened in the truck bed or trailer to prevent damage during transport.
- Managed stock levels accurately by tracking inventory movements in and out of the warehouse.
- Cleaned up spills promptly using approved cleaning agents and safely disposed of hazardous waste material.
- Verified accuracy of shipments against invoices or orders.
Education
Bachelor of Science - Information Technology
Strayer University
Washington, DC06-2024
Skills
- Follow-up calls
- Script Memorization
- Goal-Oriented
- Building rapport
- Closing Techniques
- Upselling and Cross Selling
- Attention to Detail
- Debugging
- Application installations
- Hardware Installation
- Software updating
- Application support
- User Training
- Data Recovery
- Mobile Device Management
- Technical Support
- Customer Service
- Mobile Device Repair
- System optimization
- Hardware Configuration
- Computer maintenance
- Help Desk Support
- Component Replacement
- Computer Diagnostics
- Technical Troubleshooting
- Inventory Control
- Sales Development
- Collaboration
- Relationship Building
Affiliations
- Building computers for gaming
- stress testing
Timeline
Phone Sales Representative
Prime Communications AT&T
06.2024 - Current
Line Cook
Blue Moon
11.2023 - 07.2024
Loader
Lowes Home Improvment
06.2020 - 10.2020
Line Cook
Salt Box cafe
09.2016 - 10.2023
Bachelor of Science - Information Technology
Strayer University
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