Antoinette Beckton
Jacksonville,FL
Summary
Dedicated and adaptable professional with over 10 years of experience in customer service, financial services, and client support. Proven ability to manage complex tasks, resolve customer inquiries, and support operational efficiency. Adept at working independently or collaboratively to achieve business goals. Skilled in fraud detection, claims processing, and high-volume client communication in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Wealth Management Associate
Merrill Lynch Bank of America / US Trust
Jacksonville, FL
03.2021 - Current
- Deliver high-quality customer service to financial advisors and clients, focusing on retirement and brokerage accounts.
- Manage account inquiries, online banking support, transactions, and self-service education.
- Conduct fraud analysis, document investigations, and ensure compliance with internal procedures.
- Navigate multiple systems to authenticate clients, resolve account issues, and provide accurate information.
- Foster client trust through clear communication and proactive risk management.
Senior Customer Service/ Live Chat Agent
ADT Security Services
Jacksonville, FL
06.2015 - 03.2021
- Provided chat and email support aligned with company standards; guided customers on technical and billing concerns.
- Trained and mentored new hires; enforced company policies while maintaining customer satisfaction.
- Coordinated with local offices and emergency services to manage alarm response and schedule appointments.
- Resolved complex service and payment issues by analyzing account histories and collaborating with internal departments.
Sales Associate
Wal-Mart
Jacksonville, FL
11.2013 - 06.2015
- Delivered exceptional customer service and handled high-volume cash transactions.
- Supported team operations, restocking, and inventory management with minimal supervision.
Front Desk Assistant
A Salon and Spa
Jacksonville, FL
05.2012 - 11.2013
- Managed front desk duties including appointment scheduling, cash handling, and customer support.
- Maintained client database and ensured smooth communication with staff.
Customer Service Specialist
Convergy's
Jacksonville, FL
09.2011 - 04.2012
- Handled inbound/outbound customer calls; resolved issues and escalated as needed.
- Applied strong communication and problem-solving to deliver efficient service.
Education
Associate of Arts - Business Administration And Management
Florida State College At Jacksonville
Jacksonville, FL01-2026
Skills
- Customer Service and Client Relations: Outstanding interpersonal skills, ability to resolve issues, and deliver excellent support across various platforms
- Technical Proficiency: Proficient in Microsoft Word, Excel, and Windows OS; experience with internal systems and mobile/online banking platforms
- Problem Solving and Analytical Thinking: Strong judgment, discretion, and critical thinking in identifying fraud, handling billing disputes, and troubleshooting systems
- Communication: Excellent verbal and written communication; skilled in training and mentoring new hires and agents in navigating sensitive client concerns and needs
- Time Management and Organization: Able to multitask, prioritize, and meet deadlines while maintaining high service standards
References
References available upon request.
Timeline
Wealth Management Associate
Merrill Lynch Bank of America / US Trust
03.2021 - Current
Senior Customer Service/ Live Chat Agent
ADT Security Services
06.2015 - 03.2021
Sales Associate
Wal-Mart
11.2013 - 06.2015
Front Desk Assistant
A Salon and Spa
05.2012 - 11.2013
Customer Service Specialist
Convergy's
09.2011 - 04.2012
Associate of Arts - Business Administration And Management
Florida State College At Jacksonville