Professional with strong background in finance. Skilled in cash management, account reconciliation, and financial reporting. Focused on team collaboration and achieving results. Adaptable to changing needs, reliable, and detail-oriented.
Overview
12
12
years of professional experience
Work History
Suit Accounting Deputy Clerk
East Baton Rouge Clerk of Court
10.2022 - Current
Provide quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Provide exceptional customer service to the public, answering over 30 incoming inquiries and directing individuals to appropriate resources.
Complete complex court forms accurately, minimizing errors and potential delays in processing.
Contribute to a positive work environment through effective communication skills and a collaborative approach to problem-solving.
Manage financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.
Identify and resolve accounting discrepancies through collaboration with accounting, finance and operations personnel, troubleshooting incongruencies and achieving balanced ledgers.
Collected court fees and fines and recorded amounts collected in Civil Processing.
Prepare daily Accounting Department Deposits
Facilitated smooth month-end closings by reconciling general ledger accounts and resolving any discrepancies promptly.
Branch Ambassador
Capital One
01.2019 - 10.2022
Improved customer satisfaction by providing personalized service and addressing concerns promptly.
Streamlined client onboarding process, resulting in improved client retention rates.
Delivered exceptional customer service by identifying opportunities for cross-selling additional products and services based on client needs.
Increased sales through targeted product promotion and relationship building with clients.
Mentored new team members, fostering a collaborative work environment and promoting employee growth.
Assisted in branch audits, ensuring compliance with financial regulations and maintaining high standards of service.
Facilitated team communication to efficiently address client needs and resolve issues.
Monitored key performance indicators regularly, identifying areas for improvement in operational efficiency within the branch.
Conducted regular account reviews for clients, ensuring optimal financial product placement and alignment with their financial goals.
Managed over 75 daily cash transactions accurately and efficiently, upholding stringent security protocols.
Lead Teller
Capital One
01.2017 - 01.2019
Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
Assisted in training new tellers to ensure a consistent level of excellent service across the team.
Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
Oversaw currency shipments and deposits while adhering to strict safety guidelines.
Universal Branch Associate
Capital One
01.2015 - 01.2017
Participated in ongoing professional development activities to stay current on industry trends and best practices.
Implemented innovative marketing strategies to attract new clientele and expand the branch''s reach within the community.
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
Strengthened client relationships by providing personalized banking solutions and excellent customer service.
Part Time Teller
Capital One
09.2013 - 01.2015
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Managed over 30 high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Administrative Specialist II at City of Baton Rouge/Parish of East Baton Rouge/Department of Public WorksAdministrative Specialist II at City of Baton Rouge/Parish of East Baton Rouge/Department of Public Works
Maintenance Crew Member at City Of Baton Rouge And East Baton Rouge Parish, LouisianaMaintenance Crew Member at City Of Baton Rouge And East Baton Rouge Parish, Louisiana