Bre Langston

• Responsible for collaborating with physicians and members of the care delivery team to triage, coordinate and consistently manage the patient care experience.
• Ensure that all related patient appointments for an episode of care are secured in a timely manner and coordinated for patient convenience
• Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
• Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
• Managed insurance verification procedures, ensuring accurate information for timely care delivery and billing.
• Coordinated patient referrals with specialists for optimal continuity of care throughout treatment process.

• Operate telephone switchboard to answer, screen and forward calls.
• Schedule conference calls and assign calls to operators.
• Monitor call center call volume by creating reports using Excel and Word.
• Documenting employees FMLA and vacation requests. Also, monitoring FMLA and vacation allowances.
• Respond to emails or forward to appropriate departments.
• Trained new team members by relaying information on company procedures and safety requirements.
• Led team to enhance customer service protocols, resulting in improved client satisfaction.
• Oversaw scheduling and resource allocation, ensuring optimal coverage during peak business hours.

October 2013 Employee of the month
January 2018 Employee of the month