Brea Brooks
Baltimore,MD
Summary
Committed Direct Care Worker brings success in healthcare roles. Skilled at assisting with daily living activities and meal preparation. Focused on maintaining client safety and comfort through continuous monitoring and care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Chimes Inc
Windsor Mill, MD
03.2024 - Current
- Assisted in planning and implementing recreational activities for participants.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Facilitated social interactions between participants and their peers in the community.
- Provided guidance and support to ensure safety of individuals served.
- Used approved crisis intervention techniques in emergency situations.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Operate fleet vehicles to transport individual(s) to and from outings
- Operate fleet vehicles with seating that ranges from 4 passenger to 15 passenger
Front Desk Receptionist
Omni Eye Specialists
Windsor Mill, MD
10.2018 - 02.2024
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in/check-out process
- Opened and closed multiple offices with out manager or supervisor present
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed multi line phone system by fulfilling calls myself, routing to proper extensions, or coordinated with staff to further fulfill customer requests.
- Able effectively read and provide chart information like diagnosis codes after chart is finished and signed by physician
- Advocate for diagnosis & procedure (Keratoconus/Crosslinking) and able to give insight on what to expect after laser prodecure
- Works directly with Optometrist and Ophthalmologist to schedule specialty appointments
- Understands basic medical abbreviations
- Responded to inquiries and medical requests made online, by phone and via email
- Prepared daily shift close reports and balanced petty cash to accurately reflect transactions.
- Maintained client accounts by obtaining, recording and updating personal and financial information
- Signed for packages, recorded deliveries and distributed to personnel
- Monitored reception area to provide consistently safe, hazard-free environment for customers
Line Cook
Panera Bread
Windsor Mill, MD
05.2016 - 10.2018
- Packed finished goods into correct packages or boxes.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Kept stations stocked and ready for use to maximize productivity.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Followed proper food handling methods and maintained correct temperature of food products.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Set up and performed initial prep work for soups, sauces and salads.
- Adhered to portion controls and presentation specifications.
- Washed and peeled ingredients to prepare for different meals and recipes.
- Mentored and trained staff by teaching how to prepare items on the menu, correct food temps and sanitation policies
- Assisted in preparation of menu items ranging from hot soups to sandwiches/salads.
- Carried pans and trays of food to and from work stations, oven and refrigerator.
- Prepped garnishes to reduce wait times during lunch and dinner rush.
Restaurant Waitress
Charlestown Retirement Community
Catonsville, MD
12.2013 - 05.2016
- Greeted customers, answered questions and recommended specials to increase dinning guests
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Promoted desserts, appetizers and specialty drinks to optimize meal plans
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Trained new employees to perform duties.
Education
High School Diploma -
The Community College of Baltimore County
Catonsville, MDSkills
- Engages Well With Disabled Individuals
- Behavior management
- Medical terminology
- Effective communication
- Decision-making support
- Community activities
- Medication administration
- Care plan management
Certification
- CPR
- MANDT
Timeline
Direct Support Professional
Chimes Inc
03.2024 - Current
Front Desk Receptionist
Omni Eye Specialists
10.2018 - 02.2024
Line Cook
Panera Bread
05.2016 - 10.2018
Restaurant Waitress
Charlestown Retirement Community
12.2013 - 05.2016
High School Diploma -
The Community College of Baltimore County
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