Brea Brumby
Stryten Energy (formerly C&D Technologies)
Wildwood,FL
22
years of professional experience
Commercial operations leader directing S&IOP, forecasting, and enterprise planning across sales, supply chain, finance, and operations. Drives alignment across multi-site teams, strengthens Go-To-Market strategy, and improves decision-making through KPI design, reporting, and new technology adoption. Leads directors across analytics, demand planning, production planning, Salesforce architecture, customer success, and quotation engineering.
Work History
Vice President, Commercial Operations
9 Months- Oversee commercial operations routines across forecasting, reporting, and sales support activities.
- Align sales, inventory, and operations planning with business needs and commercial priorities.
- Guide forecast reviews to support demand planning and improve visibility into commercial execution.
- Coordinate pricing, pipeline, and sales compensation inputs to support consistent commercial decision-making.
- Lead cross-functional collaboration to resolve operational gaps affecting customer commitments and internal handoffs.
- Develop commercial reporting that supports leadership reviews, forecast discussions, and performance tracking.
- Improve commercial workflows through practical process changes and clearer ownership.
- Maintain executive presence in meetings with sales, operations, and leadership stakeholders.
- Translate commercial priorities into clear action items for internal partners and support teams.
- Apply strategic thinking to balance customer needs, inventory constraints, and commercial priorities.
SR. DIRECTOR, COMMERCIAL OPERATIONS
3 Years 3 Months- Maintain 95% forecast accuracy by blending historical data, market research, sales input, and AI.
- Track 100% of commercial KPIs monthly to spot gaps and measure initiative performance.
- Lead company-wide S&IOP across commercial, supply chain, finance, and operations for multi-site alignment.
- Drive cross-functional coordination with Sales, Marketing, Procurement, Logistics, and Finance to execute the business plan.
- Oversee sales processes, technology, and reporting to improve efficiency and commercial visibility.
- Mentor directors across analytics, demand planning, production planning, Salesforce architecture, customer success, and quotation engineering.
DIRECTOR OF CUSTOMER SERVICE
1 Year 9 Months- Built a culture of continual process improvement and service excellence across the customer service function.
- Led complex projects using practical solutions that improved execution and supported customer experience goals.
- Negotiated solutions and served as liaison between departments and business lines to resolve competing priorities.
- Applied sound judgment to assess risk, escalate control issues, and maintain compliance with applicable regulations.
- Supervised team accountability and reinforced standards through clear expectations, ethical judgment, and transparent reporting.
REPAIR AND ASSEMBLY CENTER PLANT MANAGER
7 Years- Coordinated 5 safety inspections weekly across production, environmental, and facility controls to keep operations running reliably.
- Managed [number] KPI reviews monthly with teams to track performance, address gaps, and sustain plant execution.
- Oversaw facility operations at the Motion Control and Factory Automation repair site and assembly plant.
- Built the first Siemens Industrial PC assembly site in North America, drawing on promotion-level performance as Customer Care Center Department Manager.
- Developed forecasting models to predict bookings, revenue, and margin while translating demand into raw component requirements.
- Localized the supply chain to reduce component costs and improve delivery performance.
- Led digital transformation of the customer experience through cloud-based solutions that predicted failures and minimized downtime.
CUSTOMER CARE CENTER DEPARTMENT MANAGER
2 Years- Designed telephony routing and call distribution models that improved efficiency across virtual teams and supported KPI tracking.
- Built a knowledge database that converted tacit knowledge into documented guidance and supported more consistent customer responses.
- Introduced an online self-service model that improved customer access and reduced routine support demand.
- Implemented a quality control program aligned to DMPO methodology to strengthen disciplined execution and issue ownership.
- Partnered with funding business units to present results, align strategy, and secure support for the next fiscal year.
OPERATIONS MANAGER
7 Years- Built MIS and analytics dashboards to track critical business KPIs and inform staffing decisions.
- Directed multi-function operations supporting 200+ CSRs across geographies to meet key operational KPIs.
- Led CRM implementation for 200+ service agents across three continents to unify workflows and support service delivery.
- Represented operations in internal and external forums, including executive leadership discussions and key stakeholder meetings.
- Applied evaluative judgment to analyze issues and guide practical solutions across service and technology operations.
- Consolidated the U.S. footprint from eight sites to two while overseeing technology operations, trainings, vendor performance, and sensitive staff issues.
Education
Bachelor of Arts (Honours) - Communications and English
summa cum laude
Skills
Sales
inventory and operations planning
Forecasting
Demand planning
Sales operations management
Strategic thinking
Executive presence
Talent development
Stakeholder alignment
Communication
Collaboration
Vendor relationships
Cross-functional coordination
Compliance
KPI development
Process improvement
Commercial reporting
Sales compensation planning
Revenue operations
Pipeline management
Pricing strategy
Sales enablement
Involvement & Honors
C&D Technologies, Chosen as Speaker for KPS SI&OP conference, C&D Technologies, Coach of the Year Award, 2023, Volunteer Coach-Marathon Trainer, Local Community Adult Running Group, 2018 - Present, Siemens Industry CS Trustworthy Collaboration Award (Team Award), 2016, Siemens Industry Service Excellence Award (Individual Award), 2016, Citi Chairman’s Leadership Award (Individual Award), 2008
Timeline
Vice President, Commercial Operations
Stryten Energy (formerly C&D Technologies)
01.2026 - CurrentRead More
SR. DIRECTOR, COMMERCIAL OPERATIONS
C&D TROJAN
10.2022 - 01.2026Read More
DIRECTOR OF CUSTOMER SERVICE
C&D TROJAN
01.2021 - 10.2022Read More
REPAIR AND ASSEMBLY CENTER PLANT MANAGER
SIEMENS INDUSTRY
01.2014 - 01.2021Read More
CUSTOMER CARE CENTER DEPARTMENT MANAGER
01.2012 - 01.2014Read More
OPERATIONS MANAGER
CITI
01.2005 - 01.2012Read More
Tusculum University
Bachelor of Arts (Honours) from Communications and English
Read More