Summary
Overview
Work History
Education
Skills
Timeline
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Brea Gunter

Oklahoma City,OK

Summary

Dynamic leader and problem-solver with a proven track record for enhancing team efficiency and customer satisfaction. Excelled in cash handling and fostering a positive work environment, significantly improving safety adherence and minimizing discrepancies. Skilled in conflict resolution and efficient process improvements, demonstrating a strong blend of team leadership and customer service excellence.

Overview

6
6
years of professional experience

Work History

Shift Leader

Medline
09.2023 - 07.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Customer Service Representative

Advanced Call Center Technologies LLC
01.2020 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Medical Records Abstractor

Advantmed
04.2018 - 02.2020
  • Provided excellent customer service to patients requesting copies of their medical records, ensuring prompt response times and accurate information delivery.
  • Facilitated communication between physicians and patients by maintaining an organized database of contact information.
  • Improved the efficiency of the medical records department by cross-training staff members in essential tasks, such as data entry and document scanning.
  • Expedited insurance claim processing by providing timely and accurate medical records to insurers upon request.

Education

High School Diploma -

Midwest City High School
Midwest City, OK
05.2007

Skills

Positive Attitude

Cash Handling

Team Leadership

Problem-Solving

Timeline

Shift Leader

Medline
09.2023 - 07.2024

Customer Service Representative

Advanced Call Center Technologies LLC
01.2020 - 07.2023

Medical Records Abstractor

Advantmed
04.2018 - 02.2020

High School Diploma -

Midwest City High School

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Brea Gunter