Open To Work
BREAASHA PRESCOTT
Sutherland Global
Aiken,SC
Work Preference
Desired Job Title
Customer Service RepresentativeCustomer Service Representative / Trainer / Team LeadFood Service Worker
Work Type
Full Time
Location Preference
Remote
6
years of professional experience
Customer Support professional with 5+ years of experience in high-volume remote environments. Proven ability to resolve complex customer issues, manage large call volumes, and maintain high satisfaction scores. Strong communicator with experience in training, quality assurance, and team support.
Work History
Customer Service Representative
2 Months- Enhanced customer satisfaction by promptly addressing financial inquiries and resolving issues.
- Delivered exceptional customer support for financial inquiries, ensuring accurate information and timely resolution.
- Assisted clients with account management, enhancing user experience through effective communication and problem-solving skills.
- Guided customers in product selection and service options, enhancing overall satisfaction and loyalty.
- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
Customer Service Representative / Trainer / Team Lead
2 Years 4 Months- Processed substantial inbound customer calls while consistently meeting established productivity and quality criteria.
- Resolve customer inquiries and complaints with empathy and accuracy
- Document interactions and outcomes in CRM systems
- Train and onboard new hires on systems and customer service standards
- Provide ongoing coaching and performance feedback
- Implemented quality assurance measures to evaluate representative performance and improve customer interactions.
Food Service Worker
2 Years 8 Months- Delivered consistent customer service in a fast-paced environment
- Followed strict schedules, safety, and sanitation guidelines
Education
Bachelor of Science - Healthcare Management
- Dean's List [2025,2026]
Associate of Applied Science
- Dean's List 2022,2023
- 3.5 GPA
Skills
Customer Support (Phone
Email
Chat)
Conflict Resolution
CRM Documentation
Call Handling
Quality Assurance
Training & Onboarding
Microsoft Office
Time Management
Customer service
Active listening
Critical thinking
Building rapport
Timeline
Customer Service Representative
Sutherland Global
05.2026 - CurrentRead More
Customer Service Representative / Trainer / Team Lead
Everse
09.2023 - 01.2026Read More
Food Service Worker
Aiken County Public Schools
10.2020 - 06.2023Read More
South University
Bachelor of Science from Healthcare Management
Read More
Institute of Medical & Business Careers
Associate of Applied Science
Read More
Additional Knowledge
- EHR
- Medical Office Administration
- Insurance Billing
- Medical Terminology
- HIPAA & Ethics