India Hoskins
Memphis,TN
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Avis Budget Group(Remote)
Memphis, TN
02.2023 - Current
- Handled customer inquiries via phone, email, and chat to ensure timely resolution of issues.
- Assisted customers with reservations and modifications, enhancing overall service experience.
- Collaborated with team members to streamline processes for improved response times.
- Maintained knowledge of company policies and procedures to deliver accurate assistance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Medical Receptionist
G2Endo
Memphis, TN
03.2022 - 12.2025
- Managed patient scheduling and appointment confirmations to optimize clinic operations.
- Coordinated insurance verification processes, ensuring accurate coverage and reducing claim denials.
- Maintained electronic health records with precision, supporting compliance and data integrity initiatives.
- Collaborated with medical staff to expedite referral processes, enhancing continuity of care for patients.
Retail Sales Associate
Express
Memphis, TN
02.2021 - 01.2022
- Managed inventory levels, ensuring accurate stock availability and timely replenishment of merchandise.
- Delivered exceptional customer service through personalized interactions and product recommendations.
- Implemented visual merchandising standards to optimize product presentation and drive sales engagement.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Graduate Certificate - Medical Office Professional
Concorde Career College
Southhaven, MS07.2022
Skills
- Customer Support (Phone, Email, Chat)
- Conflict Resolution & De-escalation
- Order Processing & Account Management
- Time Management & Self-Motivation
- Remote Communication ( Zoom, Teams)
- Data Entry & Documentation
- Critical thinking
- Active listening
Timeline
Customer Service Representative
Avis Budget Group(Remote)
02.2023 - Current
Medical Receptionist
G2Endo
03.2022 - 12.2025
Retail Sales Associate
Express
02.2021 - 01.2022
Graduate Certificate - Medical Office Professional
Concorde Career College