Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Breah Elmer

6305 Ravena Rd, Pleasant Valley Apt. #8,MO

Summary

Dedicated employee with a history of meeting company needs consistently and with organized practices. Skilled in working under pressure as well as adapting to new situations and challenges. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Front End Associate

Target
Kansas City, MO
09.2023 - Current
  • Utilize point-of-sale system to process cash, credit card, check and gift card payments.
  • Manage returns and exchanges efficiently while maintaining high customer satisfaction rates.
  • Demonstrate strong problem solving skills when handling customer complaints or inquiries.
  • Re-stocking check-out line and end-cap displays with new merchandise.
  • Package, transport and load customer orders into shopping carts and vehicles for carry-out or pick-up service.
  • Remain knowledgeable of sales and promotions, return policies and security practices.
  • Answer phone calls to assist customers with questions and orders.
  • Provide coverage for different positions throughout the day and manage time effectively to ensure coworkers receive all breaks according to schedule.
  • Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Representative

Home Depot
Kansas City, MO
08.2021 - 09.2023
  • Develop and maintain working knowledge of internal policies, procedures and services to appropriately address customer issues.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Navigated multiple computer systems and applications and utilized search tools to find information.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Conferred with customers by telephone or in-person to provide product or service information
  • Made outbound calls to obtain account information, updating or reminding customers on their order, or for additional details/solutions to an order.
  • Placed special orders, submitted online orders or contacted other stores to find desired items.
  • Worked cross-functionally with sales staff to rectify customer service issues or address specific requests.
  • Exchanged merchandise for customers and accepted returns.
  • Computed sales prices, total purchases, received and processed cash and credit payment.
  • Recommended, select and help locate merchandise based on customer needs and desires.
  • Arranged and displayed merchandise to promote sales.
  • preformed monthly audits, swept floors, cleaned shelves, counters and tables to retain a tidy work space.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
  • Maintained detailed records of customer interactions, transactions and comments for future reference in order details.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Offered outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Set up and activated customer accounts.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Documented any thefts or potentially suspicious activity in asset protection system.

Paint Department Associate

lowes
Joplin, MO
04.2020 - 09.2020
  • Mixing and color matching paint and stains required to fit customers' needs.
  • Adhered to quality and service standards to support operational goals.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Provided information on the various types of paints available as well as their associated features, benefits, and costs.
  • Demonstrated knowledge of paint types, faux and decorative finishes, painting tools and adhesives, solvents and caulk to offer customized recommendations for customer projects.

Delivery Driver Helper

USPS
Joplin, MO
09.2019 - 12.2019
  • Collaborated with driver to understand daily responsibilities.
  • Secured client packages and bags in cargo areas to limit movement and prevent damages.
  • Followed established safety procedures when loading, unloading packages into, from delivery vehicles.
  • Interacted with customers to quickly handle escalated queries, complaints, as well as communicate delivery times and prices.
  • Delivered goods to customers' homes or businesses according to delivery instructions.
  • Used scanners to track parcel information, condition or receipt.

Jewelry Sales Specialist

sears
Joplin, MO
05.2019 - 09.2019
  • Handled client deposits and transactions and updated information in company databases.
  • Negotiated prices with clients to exceed sales goals.
  • Provided product information to customers and aligned products with customer needs to boost satisfaction.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards.
  • Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Navigated multiple computer systems and applications and utilized search tools to find information.
  • Placed special orders, submitted online orders or contacted other stores to find desired items.
  • Exchanged merchandise for customers and accepted returns.

Education

High School Diploma -

Oak Park High School
Kansas City, MO
05.2017

Skills

  • Data Entry and Maintenance
  • Team-Oriented and Cooperative
  • Calm and Professional Under Pressure
  • Critical Thinking
  • Adaptability
  • Complaint resolution
  • Customer assistance and interactions
  • Verbal and written communication
  • Recommending solutions
  • Efficient time management
  • Inbound and Outbound Calling
  • Multi-Task Management

Accomplishments

  • Received employee of the month for the department role in customer service based on metrics six separate months during two year employment at Home Depot.
  • Awarded 13 "Homer awards" for going above and beyond or exceeding expectations in one or more of the eight core values. Respect for all people, Doing the right thing, Building strong relationships, Giving back, Excellent customer service, Creating share holder value, Entrepreneurial spirit, and Taking care of our people, are all values learned and retained.

References

References available upon request.

Timeline

Front End Associate

Target
09.2023 - Current

Customer Service Representative

Home Depot
08.2021 - 09.2023

Paint Department Associate

lowes
04.2020 - 09.2020

Delivery Driver Helper

USPS
09.2019 - 12.2019

Jewelry Sales Specialist

sears
05.2019 - 09.2019

High School Diploma -

Oak Park High School

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Breah Elmer